Enterprise Implementation Manager

Enterprise Implementation Manager

Vatica + Cozeva : Shaping the Future of Value-Based Care Vatica Health's merger with Cozeva brings together two industry leaders to transform how payers and providers collaborate to improve outcomes. This unique combination of people, process, and technology unites Vatica's #1-rated risk adjustment platform with Cozeva's #1-rated quality and population health platform, creating the most comprehensive point-of-care solution for advancing value-based care. Together, Vatica + Cozeva empower providers with an integrated suite of capabilities including advanced analytics, payer interoperability, and clinical services to optimize both patient and financial outcomes. For our current and future employees, this merger represents an exciting opportunity to be part of something bigger : a broader mission to improve healthcare quality and equity. A deeper platform of technology, data, and clinical insight. Greater potential for personal and professional growth within a fast-growing, category-defining organization. Join us and be part of Cozeva, a Vatica Health company as we build the future of value-based care : better for providers, payers, and patients alike.

As an Enterprise Implementation Manager, you play a crucial role in the initial stages of the customer journey, ensuring that our enterprise clients successfully implement and adopt Cozeva, realizing the value of our solution to achieve their business goals. Your primary responsibility is to earn the trust of our customers and guide them through a seamless onboarding process, reducing churn risk and establishing a foundation for a long-term partnership. The Enterprise Implementation Manager will be part of a broader Sales & Revenue team, responsible for leading the cross-company efforts to help Cozeva minimize time-to-first-value for our customers.

Responsibilities

Customer Relationship Management & Advocacy

• Build and maintain strong relationships with customers and key stakeholders as the primary point of contact during onboarding.
• Act as a trusted advisor, understanding each customer's business goals and ensuring all activities align with their success.
• Serve as an internal advocate for customer needs and feedback, promoting a customer-centric culture across the organization.

Onboarding & Implementation

Training & Enablement

Customer Success & Retention

Cross-Functional Collaboration & Reporting

Requirements

Minimum requirement : BA / BS in a relevant discipline. MPH, MHA, MHSA, MBA or related graduate degree preferred. 3+ years in healthcare administration or healthcare technology / SaaS required. Experience working with Health Plans, Independent Physician Associations (IPAs), and Management Service Organizations (MSOs) or in value-based care programs preferred. Experience in customer success, consulting, account management, or a related role is a plus. Passionate about learning about and solving challenging problems in the healthcare operations, regulation and technology space. Willingness to work as needed with international teams

Benefits

Working at Vatica Health Advantages

Prosperity

Happiness

The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $75,000 to $90,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.