Hotel Front Desk / GSA

Guest Services Ambassador (GSA) : The Hotel's Face and Operations Utility!

Your Challenge : Master the Front Desk, Deliver Excellence, and Support All Core Hotel Functions!

Ready to be the essential face of our hotel and the primary point of contact for every guest? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Guest Services Ambassador (GSA)!

This is a critical, multi-faceted role where you ensure an excellent guest experience by conducting front desk operations with efficiency, accuracy, and thoroughness. You'll work across departments, supporting everything from reservations to laundry, demonstrating your commitment to our value to "We Are All In."

Your Core Duties : Guest Relations & Front Desk Operations

As the GSA, you blend top-tier guest service with efficient administrative and safety operations.

Key Responsibilities Include :

• Exceptional Guest Relations : Provide an excellent guest experience by greeting all guests warmly and providing assistance. Meet with guests regularly to determine satisfaction, manage guest conflict calmly, and take steps to ensure the greatest satisfaction possible.
• Front Desk Coordination : Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Respond to guest service calls efficiently and expediently.
• Safety & Compliance : Ensure safety of the building and occupants, contacting emergency services / law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency. Inspect studios and public spaces daily according to company and brand standards.
• Accuracy & Documentation : Ensure all policies and procedures are accurately followed at all times. Document work activity using the appropriate log and according to policy.

Sales, Revenue & Cross-Functional Support

You play a direct role in financial success and contribute to the smooth operation of the entire property.

Shift Requirements

Qualifications & Essential Skills

This role requires a blend of hospitality finesse, adaptability, and a proactive approach to operational support.

Are You Our Next Operations Utility?

If you thrive in a diverse, high-contact role that requires both front-of-house polish and back-of-house support, we want to hear from you!