SSPA Escalations Specialist (Bellevue)

Job Description : Senior Consultant SSPA Escalations Specialist

Location : Bellevue, WA (Remote will work)

Contract

About the Role

We are hiring a Senior Consultant / SSPA Escalations Specialist for our client, Microsoft, supporting the US geography. The role focuses on managing escalations related to data privacy, supplier security, and compliance under the Supplier Security & Privacy Assurance (SSPA) program.

Roles & Responsibilities

Deliver services in alignment with the Supplier Security & Privacy Assurance (SSPA) Program Guide and all associated DTPs / SOPs / KAs.

Identify opportunities to schedule calls / meetings with suppliers or internal teams to expedite delivery and reduce lead times.

Conduct quality checks and provide refresher training to team members as needed.

Provide expert-level support in compliance and audit requirements (DPR, INA, SAAS, PCI).

Maintain and exceed SLA and KPI targets consistently.

Support the team in creating or updating DTPs / SOPs / KAs and perform UAT for internal and external tools.

Qualifications & Experience

Graduate in any stream with 4+ years of relevant experience in program / project / stakeholder / user management and handling escalations.

Experience in customer support and ticket management preferred.

Preferred certifications : CIPP or CISSP.

Strong analytical, logical, and problem-solving skills with proven customer-facing experience.

Ability to collaborate effectively with international, cross-functional teams

About Ampstek

Ampstek is a global IT solutions partner serving clients across North America, Europe, APAC, LATAM, and MEA. We specialize in delivering talent and technology solutions for enterprise-level digital transformation, trading systems, data services, and regulatory compliance.

Contact : Snehil Mishra

📧 snehil@ampstek.com

📞 Desk : 609-360-2673 Ext. 125

🔗 LinkedIn

🌐 www.ampstek.com