Deposit Operations Specialist

Deposit Operations Specialist

The Deposit Operations Specialist provides assistance to both members and employees, through the completion of tasks that include dual verifications, printing requests, fax completion, member shipping, account file maintenance, etc. Employees in this position will assist members and employees with account needs via the telephone, fax, eMessage, video, and mail. They will perform a variety of support functions to create efficiencies, while allowing other employees to assist members with more complex situations. This position requires sound judgement, prioritization, professionalism, empathy, integrity, accuracy, dependability, and expediency in assisting members and employees.

Work Arrangement : This position is a hybrid role with a combination of working both onsite at the Headquarters 2 building in East Lansing and remotely. A schedule of expected onsite and remote work days will be discussed during the interview process.

Schedule : This position requires the ability to work during the Credit Union hours of operation.

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite / hybrid) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and / or state of residency in which the new hire resides at the time of offered employment.

Compensation & Benefits : Starting at $18 / hour dependent on experience. Health, Dental, Vision, Life, and Long-Term Disability. 401(k) with a company match.

Essential Duties and Responsibilities :

• Assist members and employees by answering product and service questions relating to shares and account services, and conducting research, when necessary, with support from others, while utilizing appropriate resources
• Perform member shipping for basic member applications
• Assist with escalated member situations and take appropriate action to resolve them with support from others
• Process basic member transactions while reviewing accounts for opportunities to build relationships by offering Credit Union products and services that benefit the members
• Decision and process consumer and specialized account applications with support from others
• Process and create specialized letter requests with support from others
• Manage print queues and process requests to ensure items are mailed to members timely, including signature pages, disclosures, certificates, etc.
• Perform specialized file maintenance
• Sort, distribute, and process department mail, returned mail, and faxes
• Perform dual verification on shared branch increases by calling members to verify them with accuracy, notating account as appropriate, and calling other areas as needed
• Perform call backs to members / potential members as assigned to deliver decisions, ask additional questions or offer additional products and services that would meet their needs
• Conduct outbound calls to onboard new members to the Credit Union; answer member questions in a thorough and professional manner
• Assist with Deposit Operations phone pilots to assist members and employees when volumes warrant the need
• Manage and order necessary supplies for the department
• Assist members with opening, accessing, closing, and changing signers on their Safe Deposit Boxes and completing appropriate paperwork as required, and maintaining the safe deposit systems, while following all established identification, safety and security procedures
• Review and explain Safe Deposit Lease agreement and disclosures, answering clarifying questions with support from others
• Perform other duties and assist other employees, as assigned

Knowledge, Skills, and Abilities Required :

Core competencies that must be demonstrated by all Credit Union employees include Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate. Review the corresponding behaviors here.

Physical Demands and Work Environment :

Disclaimer :