Talent.com
Associate Client Advocate
Associate Client AdvocateWTW • Minneapolis, Minnesota, USA
Associate Client Advocate

Associate Client Advocate

WTW • Minneapolis, Minnesota, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Description

WTW is a leading global advisory broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828 WTW has 40000 employees serving more than 140 countries. We design and deliver solutions that manage risk optimize benefits cultivate talent and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent assets and ideas the dynamic formula that drives business performance. Together we unlock potential. Learn more at .

The Associate Client Advocate (ACA) is responsible for supporting the client relationship and the strategy development and execution at the insurance program level in conjunction with a Producer GCA or CA on Large or Complex accounts or for leading the client relationship and strategy development and execution on Middle Market house accounts.

The Associate Client Advocate coordinates WTW resources to provide service and placement to meet the clients insurance and risk management needs. The Associate Client Advocate has a strong connection to the clients business and fundamental understanding of its industry and is the clients primary contact for ongoing insurance needs. The Associate Client Advocate supports opportunities to maximize the profitability of existing clients by account rounding and may support new business efforts.

The primary responsibility of the Associate Client Advocate is to provide an exceptional client experience with a primary focus on direct client engagement. Responsibilities include engagement and interaction with internal resources and functions to enable the exceptional client experience.

There is potential to assist and respond to defensive RPFs and attend oral presentations.

In this role there is potential to :

  • Lead an account that :
  • Is not complex / difficult
  • Has revenue on or about $75K or less
  • Is categorized as a middle market account

As an ACA you are expected to have :

  • Basic negotiation skills and demonstrated experience
  • Basic management skills and demonstrated experience
  • Basic project management skills and demonstrated experience
  • Strong presentation skills
  • Ability to adapt to change
  • As an ACA you have the potential to serve as a mentor or apartner / team member or a Team Lead

    Note : Employment-based non-immigrant visa sponsorship and / or assistance is not offered for this specific job opportunity.

    The Role

  • Retains existing book of business develop and strengthen client relationships
  • Identifies engages and integrates delivery of all WTW internal resources to deliver an exceptional client experience
  • Depending on account complexity provides direct or supporting strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource practice and industry groups. Recommend appropriate solutions throughout the policy term (including acquisition due diligence)
  • Maximizes the profitability of the client account & drive retention of that business
  • In collaboration with the lead client relationship manager actively expands existing client relationships and supports new business prospecting
  • Engages with sales and broking to understand marketplace changes
  • Supports the fee / compensation agreement process
  • Supports defensive RFP responses
  • Supports the creation of the E365 plan and Client Stewardship report
  • Designs and delivers full client presentations / proposals client advocacy reports client service plans and schedules
  • Coordinates the renewal process to establish and implement the client-specific renewal strategycollaborates with WTW resources practice and industry groups to develop and deliver renewal to clients
  • Ensures Group policy requirements (legal regulatory & compliance) are met
  • Other duties as identified and appropriate
  • Qualifications

    The Requirements

  • Targeted at least 4-6 years of commercial Property & Casualty insurance knowledge / experience in a client-facing role or demonstrated capabilities to complete role responsibilities
  • Able to apply knowledge of coverage forms in the analysis of program design the identification of coverage gaps and ongoing coverage consultation
  • Depending on complexity of account need ability to understand interpret analyze and / or present analytical models
  • Relationship Management skills : ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs
  • Negotiation skills ability to drive conflict resolution and secure concessions without damaging relationships.
  • Business Acumen; knowledge of strategy tactics and solutions for the client and / or in the marketplace
  • Knowledge of commercial insurance renewal end-to-end process steps and owners
  • Excellent verbal and written communication skills; group presentation skills ability to drive complex / technical conversations
  • Receptive to feedback; critical thinking and problem-solving skills high adaptability
  • Supports CA inadvocating for change. Provides encouragement takes control of team projects leads key work areas collaborates with others provides clear guidance to ensure others fulfill roles effectively
  • Strong project management skills : Support the CA in end-to-end oversight of large complex ambiguous or multi-dimensional projects
  • Proficient Microsoft Office skills and familiarity with other relevant online tools
  • Must achieve and maintain insurance brokers P&C license and complete various continuing education activities as needed
  • Insurance industry designations preferred but not required (CPCU ARM CIC CRIS CRM)
  • This position will remain posted for a minimum of three business days from the date posted or until sufficient / appropriate candidate slate has been identified.

    Compensation and Benefits

    Base salary range and benefits information for this position are being included in accordance with requirements of various state / local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors including but not limited to location of the role individual competencies education / professional certifications qualifications / experience performance in the role and potential for revenue generation (Producer roles only).

    Compensation

    The base salary compensation range being offered for this role is $90000.00-$110000.00 USDannually.

    This role is also eligible for an annual short-term incentive bonus.

    Company Benefits

    WTW provides a competitive benefit package which includes the following (eligibility requirements apply) :

  • Health and Welfare Benefits : Medical (including prescription coverage) Dental Vision Health Savings Account Commuter Account Health Care and Dependent Care Flexible Spending Accounts Group Accident Group Critical Illness Life Insurance AD&D Group Legal Identify Theft Protection Wellbeing Program and Work / Life Resources (including Employee Assistance Program)
  • Leave Benefits : Paid Holidays Annual Paid Time Off (includes state / local paid leave where required) Short-Term Disability Long-Term Disability Other Leaves (e.g. Bereavement FMLA ADA Jury Duty Military Leave and Parental and Adoption Leave) Paid Time Off(only included for Washington roles)
  • Retirement Benefits : Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans eligibility requirements.
  • Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers we will consider for employment qualified applicants with arrest and conviction records.

    At WTW we trust you to know your work and the people tools and environment you need to be successful. The majority of our colleagues work in a hybrid style with a mix of remote in-person and in-office interactions dependent on the needs of the team role and clients. Our flexibility is rooted in trust and hybrid is not a one-size-fits-all solution.

    We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

    EOE including disability / vets

    Required Experience :

    IC

    Key Skills

    Environmental,Building Materials,Elevator,Legal Operations,Light Vehicle Driving

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 90000 - 110000

    [job_alerts.create_a_job]

    Client Advocate • Minneapolis, Minnesota, USA

    [internal_linking.related_jobs]
    Travel Occupational Therapist in Coon Rapids, Minnesota - $29,579 / month (Must Have 2 Years of Experience)

    Travel Occupational Therapist in Coon Rapids, Minnesota - $29,579 / month (Must Have 2 Years of Experience)

    Vetted • Coon Rapids, MN, United States
    [job_card.full_time]
    Vetted is seeking a Occupational Therapist for a travel job in Coon Rapids, Minnesota.Must have 2 years of experience.The assignment is 13 weeks long with 8 hour shifts. This contract pays approxima...[show_more]
    [last_updated.last_updated_less] • [promoted] • [new]
    Associate General Counsel - Remote

    Associate General Counsel - Remote

    UnitedHealth Group • Minneapolis, MN, United States
    [filters.remote]
    [job_card.full_time]
    At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Teller

    Teller

    Associated Bank - Corp • Eagan, MN, United States
    [job_card.full_time]
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Associate / Registered Client Associate - Edina

    Client Associate / Registered Client Associate - Edina

    Minnesota Jobs • Minneapolis, MN, US
    [job_card.full_time]
    Client Associate / Registered Client Associate - Edina.Embrace RBC Wealth Management's core values and inclusive culture as an integral part of our branch serving financial advisors and our clients.A...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Insurance Service Representative - Coon Rapids, MN

    Insurance Service Representative - Coon Rapids, MN

    The Auto Club Group • Coon Rapids, MN, United States
    [job_card.full_time]
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.To qualify for the Sign-On Bonus, applicants must be new to ACG (not applied in the last 18...[show_more]
    [last_updated.last_updated_30] • [promoted]
    2026 Stinson LLP 1L Equity Fellowship - Minneapolis

    2026 Stinson LLP 1L Equity Fellowship - Minneapolis

    Stinson LLP • Minneapolis, MN, United States
    [job_card.full_time] +1
    Over the years, Stinson has provided more than one million dollars in scholarships that have supported nearly 70 scholars. We are proud to offer the Stinson LLP 1L Equity Fellowship, which provides ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Service Associate

    Client Service Associate

    RIA Recruiting • Minneapolis, MN, US
    [job_card.full_time]
    Flourish Wealth Management is a dynamic and growing independent, fee-only boutique wealth management firm based in Edina, Minnesota. We offer comprehensive wealth management services that seamlessly...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Services Associate / Travel

    Client Services Associate / Travel

    HB Travels • Minneapolis, Minnesota, United States
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We are a professional travel services organization dedicated to providing clients with exceptional booking experiences and personalized support. By partnering with trusted travel providers, we make ...[show_more]
    [last_updated.last_updated_30]
    Remote M&A Associate - AI Trainer ($50-$60 / hour)

    Remote M&A Associate - AI Trainer ($50-$60 / hour)

    Data Annotation • Coon Rapids, Minnesota
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    PT Teller - Coon Rapids, MN

    PT Teller - Coon Rapids, MN

    Affinity Plus Federal Credit Union • Coon Rapids, MN, United States
    [job_card.full_time]
    Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work.Between our one of...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Associate (Seasonal)

    Client Associate (Seasonal)

    TravisMathew • Minnetonka, MN, US
    [job_card.full_time]
    TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose c...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Client Service Associate - Financial Services

    Client Service Associate - Financial Services

    Larson Wealth Partners, LLC • Minneapolis, MN, US
    [job_card.full_time]
    Client Service Associate - Financial Services.This position will allow you to have direct contact with the clients to achieve their financial goals by performing operational duties, servicing clien...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Service Associate - Financial Services

    Client Service Associate - Financial Services

    Larson Wealth Partners, LLC Careers • Minneapolis, Minnesota, US
    [job_card.full_time]
    Client Service Associate - Financial Services.This position will allow you to have direct contact with the clients to achieve their financial goals by performing operational duties, servicing clien...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Clinical Support Associate - 8th Floor

    Clinical Support Associate - 8th Floor

    Children's Health Care • Minneapolis, MN, US
    [job_card.full_time]
    Provides safe patient care as delegated by licensed nursing staff and maintains equipment and supplies per unit standard. Completed a nursing assistant course or equivalent experience, or completed ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Associate- Transaction Advisory Services (TAS)

    Senior Associate- Transaction Advisory Services (TAS)

    EisnerAmper • Minneapolis, MN, United States
    [job_card.full_time]
    At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact.Whether you're starting out in your career or taking your next step as a seasone...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Support Associate

    Remote Customer Support Associate

    TurboTax • Coon Rapids, Minnesota
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Entry Level Insurance Sales - Bonuses and Travel Incentives

    Entry Level Insurance Sales - Bonuses and Travel Incentives

    Platinum Supplemental Insurance • Coon Rapids, Minnesota
    [job_card.full_time]
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Actuarial Associate

    Actuarial Associate

    Medica • Minnetonka, MN, United States
    [job_card.full_time]
    Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences an...[show_more]
    [last_updated.last_updated_30] • [promoted]