Job Spare Parts Specialist

Spares Parts Specialist

Our Spares Parts Specialists are important members of our Customer Care team. As a Spare Parts Specialist, you will assist customers in identifying correct replacement parts, and entering and tracking orders while communicating both internally and externally to ensure excellent customer service.

Responsibilities

Description of Job Duties and Responsibilities :

• Receives calls and emails from customers and internal employees to provide answers to inquiries revolving around order status, product information, account status, pricing, product or service
• Utilizing SAP; routes shipping invoices and controlled documents and maintains records for insurance purposes
• Filing, typing, and performing standard transactions using the current UGA business system
• Communicate with European sister-company representatives, brokerage vendors, customs and internal UGA staff
• Provides vacation relief for other Spare Parts team members

Qualifications

Minimum Qualifications (Education, Experience in Related Field, Skills, etc.) :

Preferred Qualifications (Certificates, Training, Licenses, and Experience) :

Other (Supervisory Responsibilities, Physical Demands, Travel) :

Core Competencies :

United Grinding North America, Inc. is a committed Equal Opportunity Employer EEO-M / F / Disabled / Vets