HVAC Field Support Specialist Las Vegas

Description

POSITION SUMMARY

The Precision Cooling System Specialist is the highest grade of Field Support Support Engineers are product experts that provide input into technical training technical documentation and manuals They help customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field. They perform factory Start Up of XD and potentially other product lines that are more highly technical than typical Liebert models. The Precision Cooling System Specialist must be able solve problems with minimal technical support as they are considered the product expert.

RESPONSIBILITIES

• Supervise Field Trials schedule travel dates with customers coordinate on-site training with local support staff resolve one-of-a-kind technical issues
• Resolve customer problems where Liebert equipment is not meeting expectations these problems may be application-related where the equipment is being asked to do something it wasnt designed for and other technicians have failed to resolve the issue. Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products
• Coordinate supervise and perform factory Start Up of key products
• Participate on New Product Development (NPDP) teams :

Provide serviceability feedback to engineering during the design process

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party contractors or Liebert associates) on how to maintain equipment after issues have been resolved

QUALIFICATIONS

PHYSICAL & ENVIRONMENTAL DEMANDS

Notes : Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law) provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.

WORKING CONDITIONS :

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS : Safety. . Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

OUR BEHAVIORS

At Vertiv were on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $5 billion in sales a strong customer base and global reach spanning nearly 70 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity / Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to . If you are interested in applying or learning more about this role please visit the companys career page located on Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.

Required Experience :

IC

Key Skills

Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX

Employment Type : Full Time

Experience : years

Vacancy : 1