Receptionist - (Patient Services Research Assistant)

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life – To enable our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. Alongside clinical research through our PPD® clinical research portfolio, our work in Accelerated Enrollment Solutions optimizes each step of the patient journey in clinical trials, such as securing sites and recruiting patients, allowing for more patients to participate in clinical research. Your determination to put patients at the heart of every decision will improve health outcomes that people and communities depend on – now and in the future.

As a Receptionist (Research Assistant Patient Services) for our dedicated Synexus research site in Berlin, you will be a key member in delivering life saving therapies and care to patients!

You will provide administrative support by coordinating and assisting patients visiting the site and be their first-line contact.

Key responsibilities are as follows:

• Coordinates and completes administrative functions on assigned trials.

• Welcomes and assist all visitors upon arrival at the site. Notifies appropriate staff of the visitor's arrival.

• Prepares and ensures all relevant patient files are ready ahead of the visit as per protocol and local regulations.

• Completes data entry and visit completion information.

• Assists with the collection of patient SDV from treating medical professional.

• Schedules patients for different types of visits, external appointments, transport etc.

• Conducts reminder telephone calls to patients to confirm visits.

• Collects, tracks and files patient notes, lab results and questionnaires to facilitate prompt reviewing and able to provide results to patient if required.

• Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience.

• Assists with photocopying, faxing, scanning source documents, postal activities, archiving and patient refreshments.

• Assists with the reimbursement of patient study expenses and payments.

• Maintains strict confidentiality of patients, employees, customers and company information at all times and adheres to HIPAA Guidelines