Talent.com
Customer Service Welcome Desk
Customer Service Welcome DeskDavid's Bridal • Rochester, NY, US
Customer Service Welcome Desk

Customer Service Welcome Desk

David's Bridal • Rochester, NY, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.part_time]
[job_card.job_description]

Best Job Ever!

Minimal weekday hours required (join for weekends only!)

Generous Team Member discount

$400 bonus for every referral hired with NO LIMIT

  • Additional terms and conditions apply.

Competitive hourly pay rates & team bonus

Get Paid Early!

At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal styleor the career that is a perfect fit. Join a company that dominates the products in their category 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happenapply today!

Customer Service Representative

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor / Manager. The CSR supports the welcome desk, cash wrap, systems / processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Essential Job Functions :

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
  • Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
  • Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
  • Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alteration services and personalization options.
  • Maintain store-standards to support a flawless shopping experience.
  • Maintain a high standard of dress to meet the Dress Code policy.
  • Respond promptly to all customer questions providing product and service information.
  • Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
  • Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
  • Assist with all sales promotions and visual updates.
  • Other duties as assigned.
  • Physical Demands :

  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.
  • Education & Credentials :

  • High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.
  • Part Time Benefits Include :

  • Rewarding Environment and Competitive Pay
  • Team Bonus
  • Dayforce Wallet Get Paid Early!
  • Generous Team Member Discount After First Pay Period
  • Vision Care
  • Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
  • 401K Program
  • Discount for Identity Theft Protection
  • Discounts for Home and Auto Insurance
  • Discounts for Mobile
  • Legal Benefits (MetLife Hyatt Legal Plans)
  • Pet Insurance
  • Love wins when love is for everyone! Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

    David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

    Disclaimer : The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and / or experience, and internal equity. This base pay range of $15-19 / hr is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

    [job_alerts.create_a_job]

    Customer Service • Rochester, NY, US

    [internal_linking.related_jobs]
    Account Associate - Customer Service - On site

    Account Associate - Customer Service - On site

    T-Mobile USA, Inc. • Rochester, NY, United States
    [job_card.full_time] +1
    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation pac...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Specialist 1

    Customer Service Specialist 1

    QuidelOrtho • Rochester, NY, United States
    [job_card.full_time]
    QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecula...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Guest Service - Earn Up to $37 / hr

    Guest Service - Earn Up to $37 / hr

    TradeJobsWorkforce • 14606 Rochester, NY, US
    [job_card.full_time]
    ABOUT THE POSITION : -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration. Handle guest issues, complaints, and reques...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Subrogation Desk Appraiser

    Subrogation Desk Appraiser

    Alacrity Solutions • Rochester, NY, US
    [job_card.full_time]
    Subrogation Desk Appraiser Work from Home.Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent...[show_more]
    [last_updated.last_updated_30] • [promoted]
    HOTEL FRONT DESK AGENT

    HOTEL FRONT DESK AGENT

    Indus Companies • Rochester, NY, US
    [job_card.full_time]
    Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Ambassador - Front Desk Services

    Ambassador - Front Desk Services

    RIT Inn and Conference Center • Rochester, NY, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Why should you work for Gunther & Associates, LLC?.Competitive compensation package.Extensive training and opportunities to advance. The Ambassador is a primary contact at 175 Jefferson.The Amba...[show_more]
    [last_updated.last_updated_30]
    Customer Service Senior Representative - Express Scripts - Rochester, NY

    Customer Service Senior Representative - Express Scripts - Rochester, NY

    Cigna • Rochester, NY, US
    [job_card.full_time]
    Customer Service Senior Representative.Express Scripts is currently seeking a Customer Service Senior Representative.In this exciting and challenging role as a Customer Service Senior Representativ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Front Desk Sales Order Entry

    Front Desk Sales Order Entry

    Manpower Inc • Hilton, NY, United States
    [job_card.full_time]
    Job Title - Front Desk- Sales Order Entry.Clean and safe work environment.Answer incoming calls at the front desk and enter orders into ERP system. Greet customers and take orders in person to enter...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Healthcare Customer Service Expert - Phone Intake

    Healthcare Customer Service Expert - Phone Intake

    CareCentrix • Rochester, NY, US
    [job_card.full_time]
    Healthcare Customer Service Expert.As a Healthcare Customer Service Expert within a high-volume call center environment, you will serve as the initial point of contact for patients seeking home hea...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Benefits Customer Service Coordinator (50k-90k per year)

    Benefits Customer Service Coordinator (50k-90k per year)

    Professional Careers • Rochester, New York
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Alterations Customer Service Representative

    Alterations Customer Service Representative

    David's Bridal, LLC. • Rochester, NY, United States
    [job_card.part_time]
    Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply. At David's Bridal, we empower our customers and our employee...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sales & Customer Service Ambassador

    Sales & Customer Service Ambassador

    Sono Bello • Rochester, NY, US
    [job_card.full_time]
    Sales & Customer Service Ambassador.Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Disaster Relief Call Center Representative

    Disaster Relief Call Center Representative

    MCI • Rochester, NY, US
    [job_card.full_time]
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Service (50k-90k per year)

    Remote Customer Service (50k-90k per year)

    Professional Careers • Rochester, New York
    [filters.remote]
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Desk Engineer

    Service Desk Engineer

    Entre Computer Services • Rochester, NY, United States
    [job_card.full_time]
    Entre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Spencerport, NY, USA
    [job_card.full_time]
    Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Front Desk Sales Order Entry

    Front Desk Sales Order Entry

    Manpower • Hilton, NY, US
    [job_card.full_time]
    Our client in Hilton NY is looking for hardworking, motivated talent to join their team.Clean and safe work environment.Answer incoming calls at the front desk and enter orders into ERP system.Gree...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk

    Front Desk

    Altitude Trampoline Park • Rochester, New York, United States, 14623
    [job_card.full_time]
    As a member of Altitude’s front desk team you will be responsible for creating a friendly, professional welcome to our customers. The front desk team members must create a positive upbeat welcome up...[show_more]
    [last_updated.last_updated_30]