Collections Administrator

Job Summary

Newcomb and Company

To perform collection efforts, for all offices and divisions, by reviewing invoices for accuracy. Assuring that documentation is properly received by customer, and to obtain timely payment.

Essential Duties & Responsibilities

Primary Duties and Responsibilities :

• Demonstrate the ability to work independently and manage responsibilities with minimal supervision. Ensuring tasks are completed accurately and efficiently.
• Maintain a 60% reduction in beginning-of-month to end-of-month carryover balance
• Generate and mail / email copies of all past due invoices to all customers with a balance over 30-days
• Place daily phone calls / emails to customers with AR balances to maintain weekly contact updates on every open invoice
• Obtain payment via credit card over-the-phone to resolve AR balances
• Negotiate payment on overdue accounts, when needed
• Address ongoing customer complaints concerning billing or services rendered with designated departments
• Research and resolve invoicing issues preventing payment
• Meet with billing team to review and resolve remaining invoicing issues preventing payment when preliminary investigation does not resolve issues
• Research and resolve unapplied / unallocated payments that will resolve AR balances
• Create and maintain monthly AR worksheet
• Create and distribute bi-monthly AR Overview report
• Create and distribute monthly Transworld bad debt report
• Create and distribute monthly statements to all customers who have requested this option
• Create and distribute targeted AR reports to Commercial Service General Manager
• Communicate monthly list of Bad Debt accounts to AP representative and Commercial Service General Manager
• Submit weekly updated sheet to the Commercial Service General Manager
• Add, manage, and maintain accounts in Transworld collections system to include Phase I and Phase II escalation
• Manage COINS "account holds" to preventing customers from obtaining services with unpaid AR balances
• Manage and maintain COINS "ongoing collections" notes to communicate Bad Debt status to office personnel

Qualifications

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer / Veterans / Disabled

Notice to Prospective Employees

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Geographic Disclosure

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