IT Lab Aide II - Afternoon-Evening (Miller) (Part-Time)

Job Summary

Under the general direction of the Lab Coordinator, assists in daily operation of Student Open Lab or Student Admissions Hub area by providing assistance to students and maintaining computer equipment in the lab. Essential Responsibilities and Duties - Answers, evaluates, and prioritizes frequent in-person requests in a lab environment relating to specific class assignments and general computer functions, as well as any incoming telephone, voice mail, or email requests for assistance.

• Queries user to collect information about requests and leads user through logical steps and diagnostic procedures to help user determine the solution to the request.
• Handles problem recognition, research, isolation, resolution and follow-up of routine user problems, referring more complex problems to supervisor or technical staff.
• Under the direction of the Lab Coordinator, calls software and hardware vendors to initiate service requests and follow-up on service of defective products.
• Under the direction of the Lab Coordinator, writes or revises user training manuals and procedures.
• Installs computers, software, and peripheral equipment.
• Keeps lab in working order by cleaning, adding paper and toner to printers, etc.
• Stays current with basic functions of all software available in the lab. Essential Responsibilities and Duties Continued Minimum Qualifications High School diploma (or GED) plus completion of CIS1020 (or equivalent Computer Essentials college course) with a grade of “C” or higher.

1 year paid experience in a computer-related or customer service-related position; or equivalent combination of education and experience. Preferred Qualifications - Knowledge of HTML, Java, and other Internet applications.