Customer Care Manager - State Farm Agent Team Member

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Paid time off

You May Be a Great Fit as a Customer Care Manager at Shawn Benge - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Compensation: Competitive salary + bonuses + benefits


Agency Type: High-performing, fast-growing insurance agency with standards


ABOUT US: We’re not your typical insurance agency.


We’re a high-producing, high-expectation, high-energy team that believes insurance can be professional, human, and sometimes even fun. We protect families, businesses, and futures — and we do it with excellence, accountability, and humor.


We’re now looking for an Office Manager who can run the engine while keeping the culture strong.


THE ROLE
As our Office Manager, you are the heartbeat of daily operations. You don’t just manage tasks — you manage people, expectations, processes, and professionalism.


RESPONSIBILITIES


Customer Experience:
• Ensure every client feels respected and well taken care of
• Monitor service quality and follow-up
• Handle escalations professionally
• Protect the agency reputation


Team Leadership:


• Support the agents direction
• Lead by example Ninja
• Maintain positive culture


Operations:
• Maintain workflows and documentation
• Improve systems and processes


Culture & Responsibility:
• Set the professional tone
• Uphold agency and company values


WHO YOU ARE
• Organized, confident, and dependable
• Calm under pressure
• Accountable and honest
• Detail-oriented
• Customer focused
• Team oriented


EXPERIENCE
• Customer service or leadership experience
• Office management or operations background
• Insurance experience preferred but not required


WHY THIS ROLE


You will be respected, trusted, heard, and valued. You will play a vital role in agency success.


READY TO APPLY?