Service Technician

Job Description

Job Description

Our Vision : "We aspire to be the trusted partner in every homeowner's journey towards a safer, more beautiful, and energy-efficient living space. With a steadfast commitment to excellence, we strive to leave a legacy of transformed homes and delighted families, forever woven into the fabric of our communities".

Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.

• Check out this video to see who we are! https : / / vimeo.com / 543689842 / eac87297f0

What We Offer :

An Award-Winning Work Environment - Awarded Top 10 Best Place to Work 3yrs in a Row by the Orlando Business Journal and Orlando Sentinel!

Paid Time Off & Six Paid Holidays

Health, Dental, Vision, & Life Insurance

Opportunities for Professional Growth & Advancement

Monthly Vehicle Allowance & Fuel Card for Personal Vehicle, if Applicable

Hourly Rate : $18hr - $23hr

Schedule : Monday - Friday (Full Time)

Window / Door Installation Service Technicians provide superior field support to Renewal by Andersen Customers. Performing as a member of an installation and / or service team.

Responsibilities :

Service and repair previously installed Renewal by Andersen products

Analyzes customer situations, determine corrective action to be taken and verify the action has fixed the situation as efficiently and cost effective as possible

Install window and door replacements

Inventory service stock area of warehouse

Accurately measure dimensions and determine installation processes for windows and doors

Provide installation solutions that match customer expectations

Complete and submit required paperwork

Portray a professional image and provide a high level of customer satisfaction

Requirements :

High School Diploma or Equivalent

At least 2yrs of Construction or Home Improvement Experience

At least 2yrs of Customer Service Experience

Prior Experience with Servicing and Repairing Previously Installed Windows

Prior Experience with Conducting Technical Measures Required for Installation

Renewal Window Installation Experience is Strongly Preferred

Demonstrated ability to confidently handle confrontation / conflicts using a tactful and diplomatic approach

Ability to maintain perspective under demanding conditions

Demonstrated interpersonal communication skills; strong listening and empathy skills; organization skills for managing work schedules, job priorities and stock levels

Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment ”.

Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values : integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.