Patient Care Coordinator Home Health - Full Time

Books Overview :  For 50 years, Brooks Rehabilitation, headquartered in Jacksonville, Fla., has been a comprehensive source for physical rehabilitation services.

As a nonprofit organization, Brooks operates one of the nation’s largest inpatient rehabilitation hospitals in the U.S.

with 160 beds, one of the region’s largest home healthcare agencies, 40 outpatient therapy clinics, a Center for Inpatient Rehabilitation in partnership with Halifax Health in Daytona Beach, the Brooks Rehabilitation Medical Group, two skilled nursing facilities, assisted living and memory care.

Brooks will treat more than 60,000 patients through its system of care each year.

In addition, Brooks operates the Clinical Research Center, which specializes in research for stroke, brain injury, spinal cord injury and more to advance the science of rehabilitation.

Brooks also provides many low or no cost community programs and services such as the Brooks Clubhouse, Brooks Aphasia Center and Brooks Adaptive Sports and Recreation to improve the quality of life for people living with physical disabilities.

Brooks Rehabilitation proudly employs over 2,500 clinicians and staff across the state of Florida.

We are looking for exceptional people to join our culture of caring and bring our mission to life.

Location Overview : 6676 Corporate Center Parkway Jacksonville Fl, 32216

Position Summary :  The Patient Experience Coordinator engages the patient and caregiver in ongoing meaningful dialogue to establish and maintain a positive and supportive relationship with the goal of ensuring patient & family satisfaction.

The coordinator facilitates the referral from all referrals sources by making contact with the patient and family to ensure understanding of home health.  The coordinator gets all necessary information to meet insurance guidelines for acceptance into home health.  Medicare guidelines being the strictest this position ensure patients have had a face to face, PDGM diagnosis and appropriate clinical orders.

The Coordinator facilities an effective safe discharge from the referral source. The Coordinator works hand in hand with Central Intake Department to ensure all demographic, payer information is correct.  .

The coordinator investigates, resolves, documents and reports concerns and compliments to home health leadership and appropriate team members.

The Coordinator follows the patient until the patient is admitted to the home health setting. If the patient is hospitalized during their stay with home health the coordinator follows the patient until home health is reestablished.

Job Responsibilities :

• Represents Brooks mission, vision, and values at all times
• Adheres to policies regarding attendance, conduct, grooming, and dress code.
• Complies with professional, regulatory, ethical and legal standards.
• Adheres to Agency HIPAA compliance and patient confidentiality standards.
• Maintains a clean and safe environment; identifies and reports hazards.
• Meets all requirements for mandatory in-services and annual training.
• Promotes a positive image of Brooks Rehabilitation Home Health to outside agencies and the public.
• Able to prioritize workload in a meaningful manner and remain organized
• Participates in performance improvement activities as needed.
• Exhibits excellent service to patients, visitors, physicians, and co-workers.
• Communicates in a professional and courteous manner
• Handles multiple assignments with accuracy and in a timely manner
• Ability to accept responsibility and direction
• Presents in a professional way to all case managers and referral sources.
• Is a resource for patients until they are admitted to home health.
• Works with referral sources to ensure all demographics, payer information, clinical orders, including all F2F requirements are met for all Medicare and Commercial insurance if it is mandated.
• Insures all clinical orders outline all necessary supplies needed for the patient to be at home.
• Markets to community
• Coordinates work to achieve maximum productivity and efficiency; recognizes and establishes priorities.
• Demonstrates appropriate judgment, requesting assistance as needed.
• Is highly accountable for quality, quantity and timeliness of work
• Maintains a pleasant and professional demeanor at all times ensuring that behavior is consistent with organizational values and policies.
• Works cooperatively with all staff & departments in support of agency needs and goals.
• Demonstrates knowledge of home health regulations and standards.
• Provides back up assistance to the Account Executives as needed.
• Accepts other duties as assigned willingly and pleasantly.

Job Qualifications :

• Prefer Rn or LPN due to need for ICD10 knowledge and appropriate clinical orders
• High School Diploma or GED, college degree preferred
• General knowledge of medical terminology, supply management, central supply