Medical Information Specialist

THE POSITION :

Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely scientifically balanced evidence based nonpromotional information in response to unsolicited requests from healthcare professionals patients caregivers and payers. Medical Information also plays an important role in post-marketing handling of adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team this position delivers industry-leading services which include Contact Center staffing for responding to product information requests identifying and handling of adverse events and / or product quality issues and medical writing as needed to generate written response for use in response to medical questions received. This position requires clinical and therapeutic knowledge critical and analytical thinking and customer / patient-centric approach. Medical Information Specialists typically support multiple pharmaceutical clients multiple products and multiple therapeutic areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by :

MEDICAL INFORMATION SUPPORT

• Respond to medical information inquiries from physicians pharmacists nurses and other health care professionals consumers and payers. Utilize medical information skills to identify research and critically evaluate medical literature to create responses to medical information inquiries.
• Utilize writing skills for adverse event and product complaint narrative during intake as well as medical inquiry custom responses.
• Handle requests across multiple channels and platforms (phone email CRM chat etc.)
• Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate adverse event and product complaint reports in compliance with EVERSANA-MICC and client standard operating procedures. Knowledge of FDAs postmarketing adverse event reporting regulations and safety terminology. Ability to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
• Coordinate processes necessary for responding to product quality-related complaints. This process may involve interactions with personnel in the following departments : Quality Assurance Regulatory Affairs and the complainant.
• Maintain product therapeutic area and client specific requirements knowledge.
• Ensure good documentation high quality and excellent customer service.
• Medical writing and Medical Information content development. Provide medical writing to assist in drafting of Medical Information response documents FAQs Scientific Response Documents (SRDs) Custom Response Documents (CRDs) and / or work collaboratively with medical writing team to develop these materials. Staffing at scientific medical affairs booths.
• On-call responsibilities on an as assigned basis.
• Miscellaneous projects such as market and competitive product research operational and process improvements field team training and field liaison support. All other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECT AT IONS OF THE JOB :

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications :

MINIMUM KNOWLEDGE SKILLS AND ABILITIES :

The requirements listed below are representative of the experience education knowledge skill and / or abilities required.

PREFERRED QUALIFICATIONS :

PHYSICAL / MENTAL DEMANDS AND WORKING ENVIRONMENT :

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office : While performing the essential functions of this job the employee is frequently required to reach grasp stand and / or sit for long periods of time (up to 90% of the shift) walk talk and hear; occasionally required to lift and / or move up to 25 pounds. The noise level in the work environment is usually moderately quiet with frequent interruptions and multiple demands.

Additional Information :

OUR CULTURAL BELIEFS :

Patient Minded  I act with the patients best interest in mind.

Client Delight  I own every client experience and its impact on results.

Take Action  I am empowered and empower others to act now.

Grow Talent  I own my development and invest in the development of others.

Win Together  I passionately connect with anyone anywhere anytime to achieve results.

Communication Matters  I speak up to create transparent thoughtful and timely dialogue.

Embrace Diversity  I create an environment of awareness and respect.

Always Innovate  I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites unsolicited e-mails or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience other job-related qualifications / skills and geographic location (to account for comparative cost of living).  More information about EVERSANAs benefits package can be found at  reserves the right to modify this base salary range and benefits at any time.

From EVERSANAs inception Diversity Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process please contact us at  .

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Remote Work : Yes

Employment Type : Full-time

Key Skills

Information Management,HIPAA,FIPS,Records Management,Windows,System Security,NIST Standards,IT Support,DIACAP,Medical Records,FISMA,RMF

Experience : years

Vacancy : 1