Operations Director

A company is looking for an Operations Director to support and scale core functions within Customer Operations.

Key Responsibilities

Lead operational strategy and execution within Customer Operations

Oversee day-to-day support operations, ensuring efficient workflows and strong performance

Build and develop high-performing teams with clear responsibilities and accountability

Required Qualifications

Minimum of 8 years of experience in operations leadership within customer support or service environments

Ability to operate effectively across multiple operational functions with strong systems thinking

Proven track record of precise, data-driven decision-making

Experience leading teams in fast-paced or high-growth settings

Strong understanding of operational tools, analytics, and automation