Desktop Support Specialist (Wayzata)eTeam • Wayzata, MN, United States

Desktop Support Specialist (Wayzata)

eTeam • Wayzata, MN, United States

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Job Title : Windows Desktop Engineer

Location : Wayzata, MN, 55391

Pay Rate : $28 - $30 / hr on W2

Duration : 06+ Months (Possibility of Extension)

Technical / Functional Skills :

Image building
Driver management
SCCM / MECM / Intune
Task Sequences
Microsoft Deployment Toolkit (MDT)
WinPE
General networking knowledge, DNS / DHCP
Active Directory
Group Policy
Advanced Windows debugging experience

Roles & Responsibilities :

Windows Hardware Management

Manage annual hardware transitions with PC vendor

Roadmap review, standards, and specifications approval

Image updates and driver testing for new models

Documentation of hardware models to SharePoint

Bi-annual Driver updates for all supported hardware models

3rd level escalation points for client hardware issues

Maintain hardware standards documentation

Support hardware evaluation and selection by testing compatibility and performance of new device models.

Windows Image Management

Quarterly Updates to Image Patch levels

3rd level escalation point for Windows issues

Deliver expert troubleshooting and remediation for advanced Windows endpoint concerns, encompassing operating system failures and deployment-related errors.

Planning, testing, and deployment of Windows OS Upgrades

Ensure timely completion of Windows OS Upgrades before EOL

OS Hardening and Secure config to CIS standards

Web Browser SME, Edge / Chrome policies, extension approvals, IE Mode site list management

OS Provisioning lead

WinPE boot media updates and management

MECM Task Sequence updates and support

Intune Autopilot design, updates, management

MDT scripts and UI updates

3rd level support for SCCM imaging issues

3rd level Intune / Azure Autopilot support

Misc

Company Portal management, app publishing, installation support

Assist with MECM client upgrades, issues, and support

Hardware lab management, racking, cabling, asset disposal

Generic Managerial Skills :

OS and Hardware Documentation

Working with Dell for hardware transitions

Communication with clients and customers

Self-motivated, independent, comfortable working with a high-performance team

Required Qualifications :

Strong experience in Windows and hardware support

Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.

Scripting experience, any language (VBScript and PowerShell preferred)

Windows deployment and / or upgrade experience

Windows Image build and configuration

Preferred Qualifications :

5+ years of advanced knowledge of Windows OS architecture, troubleshooting, and performance optimization

Experience in a globally distributed, large multinational company

5+ years experience with MECM, Intune, SCORCH, and GPO management

SQL and Power BI query and reporting skills preferred but not required

Visual Studio coding skills in VB.NET, ASP.NET, and web services preferred but not required

Experience with patching strategies, vulnerability remediation, and compliance enforcement

Recommended Certifications

Microsoft Certified : Windows Client or Modern Desktop Administrator

ITIL Foundation Certification

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