Service Manager

Job Description

Job Description

Salary : $35-$37

Neighborly Communities is in search for a Service Manager to join our team at The Heights!

Pay Range : $35- $37

Our Mission

Neighborly Communities mission is to build an outward, disciplined and data-informed corporate culture where market / site selection, design, development, construction, and property / asset management are all perfectly aligned to deliver a best-in-class human experience to the Oregon, Washington, Idaho and Utah multi-family markets.

General Description

The Service Manager is responsible for overseeing the maintenance operations of the assigned multi-family property, ensuring compliance with all relevant laws and regulations. Key responsibilities include managing the "Make Ready" process, resolving maintenance issues, maintaining the grounds and amenities, and leading the service team in daily tasks. This role involves conducting regular safety and property inspections, managing after-hours emergency rotations, and assisting the Community Manager with budgeting and financial performance related to maintenance. To be effective in this role, the Service Manager must maintain professional standards and possess in-depth knowledge of appliance repair, as well as basic electrical and plumbing skills.

Supervisory Responsibilities

Oversee the scheduling, assignments, and daily workflow of team members in the department.

• Manage up to 1 direct reports in accordance with 3A+ principles.

Essential Duties and Responsibilities

This job description is not intended to be all-inclusive. Additional responsibilities may be assigned as needed to support the success of the community and company objectives.

Oversee the maintenance operations for Neighborly Communities Properties, ensuring compliance with all state and federal laws, Fair Housing regulations, landlord-tenant laws, and OSHA standards.

Manage and execute the apartment make-ready process, which includes conducting all pre- and final move-out inspections, completing maintenance repairs, overseeing painting, and scheduling vendor-related services.

Respond to customer needs and actively seek feedback to enhance service quality.

Address requests for assistance and consistently follow through on commitments.

Ensure that the grounds and amenities are maintained to meet the properties standards.

Supervise the service team in various tasks, including unit turnovers, grounds clean-up, grounds inspections, work orders, and, if applicable, swimming pool maintenance and care.

Maintain in-depth knowledge of all Fair Housing regulations.

Provide high-quality customer service to residents by exceeding maintenance expectations.

Maintain consistent on-site or in-office attendance as outlined in the attendance policy in the personnel manual.

Assist the Community Manager with the necessary maintenance reporting and budget management as needed.

Schedule and conduct monthly, biannual, and annual inspections, which include apartment assessments, backflow testing, safety evaluations (lighting, etc.), checking fire extinguishers, and inspecting fire suppression systems.

Ensure cleanliness, safety, and OSHA compliance in the shop and with equipment.

Have a thorough understanding of the property layout and finishes.

Promote professionalism within the service team by maintaining the company brand through wearing Neighborly Communities logoed apparel and displaying the issued badge.

Oversee the after-hours emergency on-call schedule, ensuring availability during weekends and after regular hours.

Assist the Community Manager in preparing the annual maintenance budget.

Order necessary maintenance supplies and materials in accordance with the budget.

Support the Community Manager in meeting financial performance standards.

Schedule, prepare, and conduct a monthly 3A+ SAM meeting with your supervisor, and report the outcomes of those meetings to Human Resources.

Prepare and conduct 3A+ SAM meetings with your direct reports.

Manage your team using the 3A+ principles and understand the roles and objectives of those you supervise.

Assist in vendor auditing, considering appropriate bids and services for your property.

Lead safety meetings in coordination with the Community Manager and ensure OSHA compliance.

Maintain expert-level knowledge of all property maintenance platforms, including but not limited to Leonardo, SharePoint, and ResMan.

Adopt the principles of the Outward Mindset.

Complete all assigned training through GraceHill and any additional classes or seminars, such as Outward Mindset Gatherings and Outward Performance training

Managing multiple competing priorities and deadlines while paying close attention to detail.

Carry out other related duties as assigned by management.

Required Knowledge, Skills, and Abilities

Intermediate knowledge of Fair Housing regulations.

Proficient in Microsoft Office Suite, property management software, and tenant technology.

Strong communication, organizational, and time management skills.

Ability to maintain confidentiality and handle sensitive information discreetly

Able to demonstrate clear and professional communication, both verbally and in writing.

Enjoys interacting with others and values the principles of an outward mindset.

Possesses strong Interpersonal skills.

Ability to effectively manage difficult or emotional customer situations with an outward mindset.

Able to adhere to instructions and directions from management.

Able to focus on conflict resolution with an outward mindset, avoiding blame.

Possesses the ability to listen attentively without interrupting, keeps emotions in check, and remains open to others' ideas while maintaining confidentiality.

Skilled in using appropriate tools and materials for the job.

Education and Experience

High school diploma or equivalent.

At least one year of relevant experience in multi-family property management is necessary. Additionally, candidates should have a minimum of one year each in maintenance repair and management experience.

Certificates, Licenses, Registrations

OSHA Certification preferred.

Physical demands and work environment

Frequently required to stand.

Frequently required to walk.

Frequently required to sit.

Frequently required to utilize hand and finger dexterity.

Frequently required to travel to sister properties and other Neighborly functions.

Occasionally required to climb, balance, bend, stoop, kneel or crawl.

Continually required to talk or hear.

Continually required to work on-site, in person.

Frequently exposed to outside weather conditions.

Occasionally exposed to bloodborne and airborne pathogens or infectious materials.

While performing the duties of this job, the noise level in the work environment is usually moderate.

The employee must occasionally lift and / or move up to 50 pounds.

Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.

Benefits :

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Life Insurance

Paid Time Off

Associate Rent Discount

Employee Assistant Program

About Neighborly Communities

Central to the Neighborly Way is our unrelenting commitment to an outward mindset. This means we are self-aware and accountable to our work and how we impact others. We believe in growth and strive to invest in all our employees.

How do we do it?

We listen and assess the impacts we have on everyone we interact with.

We strive to see all as a person and are invested in your growth with us.

We trust and value the opinions of all our employees and others we impact.

We approach, rather than avoid, conflict in a spirit of collaboration, rather than combat or compromise.

We hold ourselves to a standard of excellence in all we do and how we do it.

This commitment to mindset, conflict, and excellence is not just about being good people, which we value, but also about delivering the best business results for ourselves and those we serve. Those excellent results include our communities winning Best Apartments in the Willamette Valley, five years running (2000-2024).

Neighborly Communities prioritizes the safety of team members, residents, and our vendors. As a drug-free employer, we adhere to Federal Guidelines and mandate a drug screening at the time of job offer, covering all controlled substances, including Marijuana.