Order Fulfillment Manager

Order Fulfillment Manager

The Order Fulfillment Manager will directly support the delivery of the Rapid Response Center goals and performance targets in both Pasadena, TX and Atlanta, GA and provide strong influential support to other customer service teams across our network. This role will be responsible for the maintenance and delivery of plant Key Performance Indicators, including but not limited to inventory management, customer service levels, and quality. This position also has the responsibility of overseeing / supervising the department including the professional development and performance management of our employees.

In This Role, Your Responsibilities Will Be :

• Engages with and maintains world class safety culture within the plant.
• Directly manage a team of Customer Service Associates (CSAs) across two locations : Pasadena, TX and Atlanta, GA with strong influential leadership across the entire Lifecycle Services CSA team to drive consistency and process improvement.
• Performs CSA job functions to realize gaps / opportunities and help to establish / implement process improvements.
• Communicates with Emerson Preferred Service Providers (PSPs) and customers alike to understand priorities and set expectations.
• Manages a master schedule while considering material availability, resource capacity, customer / market demands, and financial commitments.
• Reviews and coordinates all planning parameters for parts within the business system.
• Initiates purchase orders for parts, services and / or non-product items; arrange for receipt, inspection, and compliance of these purchase orders to meet customer request dates.
• Manages and reports inventory levels, turn rates, and controls stocking decisions (min / max).
• Applies Lean and / or Six Sigma principles for process improvement in service.
• Helps define requirements for measuring the success through key performance measurements and reporting of services, tool and process to enable a data-driven approach to continuous improvement
• Works with production teams to define appropriate forecast, safety stock, and other material planning attributes.
• Develops sourcing strategies for "make vs buy" parts based on production backlog, order forecasts, capacity limits, resource availability, quoting strategy, etc.
• Sets priorities based on customer needs in a dynamic, fast-paced manufacturing environment.
• Monitor reports to maintain alignment of supply and demand of material.
• Monitors capacity of Machine Shop and Assembly and adjusts master schedule to balance priorities and increase timely delivery.
• Responsible for crafting Production Reports and leading Production Planning Meetings with each site and management.
• Up to 15% domestic travel may be required.

For This Role, You Will Need :

Preferred Qualifications That Set You Apart :

Our Culture & Commitment to You :

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place.