Customer Service Supervisor

Customer Service Supervisor – On-site

You bring leadership, accountability, and a passion for developing people and you want to work somewhere that values excellence, teamwork, and doing things the right way.

Who We Are

We've proudly served the Dayton area since 1969 and have grown into Columbus, Cincinnati, and Northern Kentucky by being intentional about who we bring onto our team, our customers feel the difference. At Logan Services, Inc., doing things the right way matters. We believe excellence comes from strong foundations, teamwork, and pride in what you do. We value integrity, continuous learning, and showing up for one another. People often come to Logan looking for a job, and they stay because they find a fulfilling career and opportunities to grow.

Why Choose Logan Services?

• Competitive pay – excellence is recognized and rewarded.
• Benefits – Comprehensive benefits including medical, dental, and vision insurance; short- and long-term disability; voluntary life insurance; and 100% company-paid group term life and AD&D coverage.
• Work–Life Balance — Weekly PTO accrual starting at 56 hours per year, growing with tenure, plus 24 hours of sick time and predictable scheduling to support life outside of work.
• Traditional 401(k) with a 4% company match and a Roth contribution option.
• Bonus and profit-sharing opportunities tied to individual and company performance.
• Paid Training –Ongoing leadership training, coaching tools, and support to help you grow as a supervisor and leader within Logan Services.

The Big Task

As the Customer Service Supervisor, you will lead, coach, and support a team of Customer Service Representatives to deliver an exceptional customer experience across phone, chat, and email channels while driving efficiency, performance, and profitable scheduling.

Key Sub Tasks

• Lead and develop the Customer Service team through coaching, training, call monitoring, and performance management

• Provide daily oversight and support, including assisting with calls, scheduling, escalations, and coverage needs

• Monitor performance metrics, conduct regular 1:1s, evaluations, and reviews, and support goal achievement and career development

• Partner with leadership and cross-functional teams to improve processes, resolve escalated issues, and enhance the overall customer experience

Our PARTE Values

P – People First – We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do.

A – Agile – We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities.

R – Radical Ownership – We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution.

T – Teamwork – We lift each other up and win as one. Through trust, collaboration and open communication, we achieve more- delivering the best for our customers, our company and each other.

E – Excellence – Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way.

Desired Skills and Experience

If you're a confident leader who thrives in a fast-paced environment and enjoys coaching others to success, this role is for you. You communicate clearly, lead with empathy, and aren't afraid to hold people accountable while supporting their growth. This role is ideal for someone who is proactive, organized, solutions-focused, and motivated to make an impact through people, process, and performance. Learn more about us at logan-inc.com and apply through our career page.

Equal Opportunity Employer

Logan Services, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

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