Lead Retail Sales Floor Associate (Full-Time)

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Lead Retail Sales Floor Associate (Full-Time)

Location : On-site 2962 Evergreen Parkway, Evergreen, CO 80439

Type : Full-Time | Pay : $18$23 / hr

Season : SeptemberMay (weekends & holidays required)

About Boone Mountain Sports :

Boone Mountain Sports (BMS) is a family-owned and operated specialty outdoor / ski shop thats been serving the Evergreen community for over 40 years. Were more than just a retail spacewere a hub for mountain culture, offering a unique blend of gear, community, and experiences. Under one roof, we operate a retail store, ski shop, brewery, caf, and after-school program. We host community events, fundraisers, and festivals, all with the goal of making the outdoors more accessible and instilling a passion for mountain life in future generations.

Were not focused on pushing saleswere focused on creating connections and providing honest, helpful, and expert guidance to our customers. Boone Mountain Sports is proud to be an equal opportunity employer, and we encourage anyone passionate about the outdoors and retail leadership to apply.

The Role : Lead Retail Sales Floor Associate

We are seeking a driven and detail-oriented Lead Retail Sales Floor Associate to take charge of the sales floor, mentor a seasonal sales team, and elevate our customers experience. This is a leadership position for someone who thrives in a fast-paced retail environment, understands how to merchandise a small space for maximum impact, and has a deep enthusiasm for mountain sports and outdoor apparel.

We are Seeking :

A retail professional with proven experience in sales, preferably in the outdoor industry

• A person passionate about mountain sports, technical gear, and outdoor lifestyle clothing
• Someone who is organized and attentive to detail, with the ability to lead by example and train team members
• Someone able to merchandise a small retail space creatively and effectively
• A person who is comfortable managing a team during busy, high-pressure times , including weekends and holidays
• Someone friendly and approachable, always maintaining a customer-first mindset
• A person who is motivated to drive store performance through strong leadership and floor presence

Key Responsibilities :

Leadership & Floor Management

Serve as the go-to leader on the floor for staff and customers

• Supervise daily operations and ensure team members meet customer service standards
• Train, coach, and mentor seasonal retail associates on sales techniques, merchandising, and store protocols
• Communicate effectively with buyers, managers, and other departments
• Monitor team productivity and performance, giving feedback and delegating tasks

Customer Service & Sales

Set the tone by delivering exceptional service and being the first and last point of contact for customers

• Build strong product knowledge and share that with both team members and customers
• Recommend gear, apparel, and accessories based on customers needs, skill levels, and budgets
• Handle complex customer issues with professionalism and a solutions-focused approach

Merchandising & Store Presentation

Take ownership of visual merchandising across the sales floor

• Regularly refresh displays , rotate inventory, and optimize layout for shoppability
• Communicate with buyers about product performance and customer feedback
• Lead backstock organization and product restocking processes

POS & Operational Tasks

Execute point-of-sale functions including sales, returns, special orders, and account updates

• Maintain accurate documentation of customer interactions and inventory movement
• Write end-of-day reports summarizing sales activity and floor needs
• Assist with online order fulfillment and customer pickup coordination

Store Maintenance

Maintain cleanliness and organization of the storefront, fitting rooms, bathrooms, backstock rooms, and shared spaces

• Ensure trash / recycling is taken out and that shop presentation remains professional and inviting

Qualifications :

2+ years of retail experience , with preference for outdoor or specialty retail

• Experience leading or managing a retail sales team
• Strong interpersonal, communication, and problem-solving skills
• A deep love of the outdoors and first-hand knowledge of skiing, hiking, camping, or other mountain sports
• Ability to multitask, remain calm under pressure, and pivot priorities as needed
• Must be available to work weekends, holidays, and peak ski season hours
• Physical stamina to stand for long periods and lift / carry gear or equipment

Schedule & Seasonality :

This is a full-time position that runs from September through March , with potential for continued part-time summer work based on performance and business needs. Weekend and holiday availability is required. Full-time hours average 3040 hours / week during peak season.

Perks & Benefits : Healthcare benefits

• 401(k) benefits options
• Company bonus program
• 30% discount on food and craft beer from Evergreen Brewery
• Free ski rentals + perks for friends and family
• Free labor on your equipment
• Discounts on outdoor gear + employee purchase program
• Product testing opportunities
• Casual, fun, community-oriented work environment
• Company outings and event attendance

We are proudly an equal opportunity employer. We value inclusion and diverse perspectives. Whether you're a long-time local or a passionate newcomer, youre welcome here.

Pay Range :

$18$23 / hour , depending on experience and qualifications.