COTE Vegas- Lead Reservationist

COTE the carnivorous vision of proprietor Simon Kim blends the dining experience of Korean Barbeque together with the hallmarks of a classic American Steakhouse. The result is a unique convivial and interactive atmosphere accompanied by the highest quality USDA Prime beef an impeccable 1200 label wine list and a suite of classic-but-creative cocktails

Smokeless grills in every table combined with cuts from our in-house dry aging room ensure that every morsel of steak is hot fresh and caramelized every bite.

At COTE we follow a simple mantra :

• Hiring Phase : COTE begins the hiring process including resume screening and interviews August 12 onwards.
• Training Phase : The training phase is planned for two weeks in mid-September Monday-Friday. The week of 9 / 15 training will run from 10am to 3pm in order to allow those who are currently employed to continue working. The week of 9 / 22 training will run from 10am to 4pm.
• Pre-Opening : The Pre-Opening phase runs from Monday 9 / 29 to Thursday 10 / 2 and consists of Friends & Family services during normal dinner hours.
• Grand Opening : The grand opening party will take place on Friday 10 / 3 and the restaurant will be open for service 7 days / week beginning on Saturday 10 / 4.

Job Summary :

Lead Reservationists are dynamic hospitality professionals responsible for answering all COTE Vegas phone and email inquiries overseeing all customer bookings with special attention to VIP clients and working with the manager on duty at COTE Vegas to maximize seating at the direction of the Maître D and General Manager. They advise Reservationists on booking protocols and customer relations and hold all team members accountable to the highest level of customer care. The Lead Reservationist warmly receives every inquiry whether from customers employees vendors or other third parties. Lead Reservationists work with all restaurant and Event teams to ensure a smooth continuation of service. They will also assist the Maitre D in all programming needs related to the book.

Essential Job Duties & Responsibilities :

Job duties and responsibilities include but are not limited to the following :

Completes all assigned side work related to opening and closing the reservations desk phone lines and email lines at COTE Vegas.

Maintains a clean and orderly work station and a clean office environment. Supports the Office Manager in organization and supplies.

Answers all customer phone and email inquiries in a timely professional and hospitable manner and forwards issues or complaints to the management team. Books customer reservations to the satisfaction of the customer and the capacity of each restaurant.

Fields phone and email inquiries for COTE Vegas. Communicates messages to management or the correct department.

Reports to each scheduled shift on time in uniform and ready to work. Assists other stations or areas of the restaurant when requested by management.

Standards :

Qualifications :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those essential functions.

While performing the essentialduties of this job the employee is regularly required to :

Nevadas Pay Transparency Law requires employers to provide the salary range or rate for a position to applicants who have interviewed for it seek a promotion or for an internal transfer to that position.

Nevada Pay Range

$25 - $27 USD

Benefits (with variation for full-time / part-time employment) :

COTE fully complies with all applicable federal state and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race color religion sex (including pregnancy childbirth and related medical conditions sexual orientation or gender identity) national origin age (40 or older) disability and genetic information (including family medical history) or any other legally protected status.

Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at

Key Skills

OpenTable,Multi-line Phone Systems,Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Paratransit,POS,Host / Hostess Experience,Office Experience,Filing,Phone Etiquette

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 25 - 27