Technical Help Desk RepresentativeVirtualVocations • Charlotte, North Carolina, United States
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Technical Help Desk Representative
VirtualVocations • Charlotte, North Carolina, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Help Desk Representative.
Key Responsibilities :
Answer inbound customer calls and provide timely, accurate assistance
Use knowledge base articles to diagnose and resolve basic technical issues
Document customer interactions clearly and professionally
Required Qualifications :
Basic familiarity with Windows operating systems and Microsoft Office 365
Ability to type at least 35 words per minute
Comfortable multitasking (talking, typing, and navigating systems)
Reliable, punctual, and professional under pressure
At least one technical or customer service certification is preferred
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Help Desk • Charlotte, North Carolina, United States
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