Sales Administrator

Sales Administrator

After 36 years of being an industry leader, we continue to grow and serve more customers who are looking for a trusted partner to work with on improving the beauty and value of their homes. We are growing our Sales Operations Team to support our expansion and ensure we continue to provide a 5-star Customer Experience.

We are actively seeking a detail-oriented Sales Administrator to play a vital role in our success by coordinating and overseeing the procedures, tasks and timing of the key aspects of our sales process and serve as an Office Manager in our Nashville branch office.

Sales Administrator Overview

The Sales Administrator is responsible for supporting new sales efforts by ensuring all required processes are followed and paperwork such as contracts and credit applications are completed. The Sales Administrator collaborates with the Sales Team and various functional areas to ensure a smooth customer experience as their project goes through the contract and finance stages and onto the sold-to-construction feasibility audit and measure phase. This individual oversees the new sale until it's ready to hand off to the Product Ordering Dept.

Additionally, the Sales Administrator will serve as the Office Manager for our West Chester branch office, serving as the main point of contact for all visitors, deliveries, and administrative support.

Sales Administrator Duties

• Review and process all new contracts
• Manage the administrative process for all sales from sold status to project measure completion
• Manage and provide oversight over all sales holds and tasks requiring action and assist Sales Leadership, Mentors, and Sales Reps in resolving all post-sales issues that may cause delays.
• Create reporting on holds and collaborate with Regional Sales Leaders, Mentors, and Sales Reps to move jobs from sold to net. Resolve and own Sales Admin holds and collaborate with the Finance Administrator to resolve Finance holds.
• Manage appropriate reports and data to ensure company metrics are met. Maintain IHR KPI metrics for sales and sales administration.
• Update our CRM (i360) and other appropriate systems with post-sales issues, comments, and resolutions.
• Other duties, as assigned

Office Management

Sales Administrator Qualifications :

What We Offer :