Account Manager - Telecom

Description

vHive is expanding in North America and is looking for an Account Manager in the USA. As an Account Manager, you will play a significant role, focusing on strengthening and growing customer dedication and satisfaction while ensuring the account's growth in vHive's Telecom business.

We are seeking a highly personable and strategically minded Account Manager to take ownership of one of our most important customer relationships. This is a customer-facing, account-specific role designed for someone who thrives on building trust, solving problems, and serving as the customer's primary partner within vHive. Your key responsibility is to make sure business and revenue goals are met.

In this role, you will be the bridge between our customer's needs and our solution. You will develop a deep understanding of both the customer's business and how vHive can address their challenges, even when those challenges are not clearly communicated. Your success will be built on your ability to connect with people at all levels, from executives to frontline teams, understand what matters to them, and translate that into meaningful action.

Responsibilities

• Make sure our revenue goals are met
• Serve as the main point of contact for the account, becoming the person they trust and prefer to engage with
• Ensure achievement of revenue goals through effective planning and execution.
• Develop a strong understanding of the customer's operations, goals, and pain points, and align vHive's solutions accordingly
• Build relationships at all levels of the organization, tailoring communication style to suit executives, technical teams, and everyone in between
• Serve as the initial point of contact for customers' technical requirements, supported by the technical team.
• Understand customer technical requirements and align them with product features.
• Anticipate needs and proactively offer solutions and insights that demonstrate value and inspire confidence
• Guide onboarding, drive usage, and support the successful adoption of the vHive platform across teams
• Identify new business opportunities by recognizing unmet needs and aligning them with vHive's capabilities
• Act as the voice of the customer internally, ensuring collaboration with Product, Operations, and other teams to drive excellent outcomes
• Travel when necessary to maintain strong personal relationships and ensure alignment

Requirements