Customer Service Representative

Customer Service Representative

Benefits/Perks:

Initial and ongoing training

Competitive compensation

Paid holidays and vacation

Indoor and comfortable working environment

Company Overview: A locally owned and nationally recognized Printing, Signage, and Marketing Services company in Downey is looking for an experienced Customer Service Representative.

We have a fast-paced, creative, and flexible work environment that empowers our employees to contribute and work independently with a solid team of experienced professionals.

We work with a dynamic and interesting client base ranging from Museums and Non-Profits to Manufacturing, Real Estate, Contractors, and Construction. With the tools and technologies provided, we focus on putting our energy towards creating a remarkably unparalleled experience for each and every customer.

This is where our Customer Service Team comes in!

Job Summary:

Our Customer Service Representatives work closely with customers and our sales team, providing support with the goal of increasing sales and customer satisfaction.

Responsibility Overview:

Provide service to customers in our office, over the telephone, and by email.

Help the customer by identifying their requirements and providing the services and products that best meet their needs.

Show expertise by communicating with the customer about our products, services, and capabilities.

Ensure that all their requirements are met for their unique projects.

Skills we are looking for:

A positive, very detailed oriented people pleaser

A willingness to be proactive and take action

Excellent communication skills (verbal & written)

Strong computer skills

Team player that can work with others to deliver a project on time

Skills desired, but not required:

Previous experience in business to business sales

Printing and signage experience

Understanding of direct mail and automated marketing

Experience with PrintSmith