Field Office Technician

The Field Office Technician (HQ Service Delivery Lead) provides on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks. This role conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with USACE IT policies while serving as a liaison between field operations and headquarters.

Key Responsibilities

Provide on-site technical support at CASTLE-NET field offices

Conduct IT infrastructure and end-user device wellness checks

Perform network performance evaluations and diagnostics

Support and troubleshoot field office equipment and systems

Ensure compliance with USACE IT policies and security requirements

Assist with IT equipment disposal and lifecycle management

Train field personnel on IT systems and best practices

Provide on-site liaison between field operations and headquarters IT

Required Qualifications

Bachelor's degree in IT, Computer Science, or related field

4+ years of experience in IT and / or field / user support

Strong technical knowledge of hardware, software, and networking

Experience with IT equipment setup, maintenance, and troubleshooting

Proficiency with remote support tools and ticketing systems

Excellent problem-solving and analytical abilities

Strong communication and interpersonal skills

Willingness to travel to field offices as needed

Job Specific Skills

IT Infrastructure Support & Troubleshooting

Field Service Delivery

Hardware & Software Support

Network Performance Analysis

End-User Support & Training

Preferred Skills

CompTIA A+ certification

Microsoft Certified : Modern Desktop Administrator

USACE IT environment familiarity

Remote support tools expertise

Conference room AV system support

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.