System Enablement Manager

A company is looking for a System & Process Enablement Manager.

Key Responsibilities

Utilize Masco Operating System (MOS) tools to identify process inefficiencies and optimization opportunities

Lead a team of technology leads to maintain and enhance customer solutions systems

Collaborate with Information Services (IS) and vendors to implement technology solutions that improve customer support efficiency

Required Qualifications

Bachelor's degree or equivalent experience in Business Administration, Customer Service Management, or a relevant field

Over 5 years of experience in leading customer service teams

Strong leadership and team management skills

Proficiency in customer service software systems and related tools

Deep understanding of customer needs and dedication to providing high-quality service