Technical Support Specialist- Remote

Technical Support Specialist (Entry Level) Remote

Job Description

We are seeking a proactive Technical Support Specialist (Entry Level) to join our team remotely. This role is ideal for fresh graduates and early-career professionals who are comfortable working online and are eager to build a career in technical support.

You will provide first-level technical assistance to users troubleshoot system issues and ensure smooth remote support operations.

Key Responsibilities

Provide first-level technical support remotely (email chat phone)

Troubleshoot basic hardware software and system issues

Guide users through step-by-step solutions

Log track and update support tickets

Escalate complex issues to senior technical staff

Assist users with system access setup and usage

Maintain high customer satisfaction and response time

Minimum Qualifications

Diploma or Degree in :

Information Technology

Computer Science

Information Systems

Or related field

Basic knowledge of :

Windows OS and MS Office

Internet email and networking fundamentals

Good written and verbal communication skills

Ability to work independently in a remote environment

Reliable internet connection

Fresh graduates are encouraged to apply

Added Advantage

Familiarity with : Remote support tools

Helpdesk or ticketing systems

CRM or ERP systems

Internship or industrial training experience

Work Arrangement

Remote / Work From Home

May require availability during agreed working hours

Employment Type

Full Time (Remote)

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Experience : years

Vacancy : 1