IT Help Desk Support Agent

Responsibilities

• Provide exceptional Customer Service to our end-user
• Diagnose computer problems, networking technology issues, install software, and perform tests on computer equipment and programs
• Troubleshoot technical problems over the phone, remote and in-person
• Setup and deploy IT equipment, network equipment, monitor systems, perform maintenance
• Assist with drafting general IT procedures and technical documentation (i.e., tutorials, how-to-guides)
• Small percentage of travel may be required depending on project assignment
• Periodic special projects and duties may be assigned based on Company need and requirements
• Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines
• Other Duties as Assigned

Qualifications Required

Core Competencies

Education

Benefits for Full-Time Employees

About Westport Properties

Founded in 1985, Westport Properties (“WPI”) is an owner-operator of self storage, multifamily and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of January 2025, WPI has over 17 million square feet of self storage space under management and its total assets under management is over $3 billion with its US Storage Centers brand as well as over 650 multifamily units while employing over 600 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $15M and Charity Storage has raised over $1.2M.

Disclaimer

All employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV records. Furthermore, this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and / or position. This job description neither restricts nor prevents management’s right to assign and / or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned