Utility Universal Banker

Utility Universal Banker

Mechanics Bank is currently searching for a Utility Universal Banker to join our team at our Salinas Westridge Branch.

Under general supervision, independently and accurately perform the full range of teller and new accounts transactions according to established procedures. Provide dual control support, deliver excellent customer service, and be responsible for the sales and servicing of all Bank products and services. Work with the sales team to achieve personal goals in the areas of deposit growth, business relationship growth and consumer relationship growth.

The Utility is required to travel between temporary assignments at branch offices within a designated region. They are responsible for processing cash and non-cash transactions in accordance with company policy and procedures, providing superior customer service.

What you will do :

• Perform routine teller transactions, new account transactions and work directly with customers. Responsible for maintaining and balancing a cash supply for transactions performed.
• Assist customers with account maintenance, online banking, mobile banking, and other complex account issues. Resolve concerns presented by customers. Effectively question and listen to customers to gain a full understanding of both their new and existing financial circumstances and needs.
• Provide comprehensive deposit services to individuals, fiduciary, and small businesses in a Retail office. Promote the full range of deposit products and services that best meets the customer's needs.
• Review customer transactions for red flags and fraudulent items. Maintain awareness of current criminal scams used against banking customers. Prevent customers from becoming victims of fraud. Refer customers to Branch Management and the proper department for issues that cannot be resolved at the teller line.
• Represent the Bank and its products and services with pride and enthusiasm. Utilize sales techniques to uncover customer needs to present the bank's products and services. Provide additional information to customers regarding bank's special promotions.
• Receive small business loan applications and review loan packages for required documentation. Process simple consumer loan packages and refer real estate secured consumer loans or complex business loans to business partner.
• Gather data and process various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, operational branch reports, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act / Anti-Money Laundering and regulatory compliance programs.
• Keep a clean, organized work area and a professional appearance. Complete required compliance training in a timely manner. Participate in branch, Region, and Bank campaigns.

Who you are :

Pay Range : $22.00 - $30.00 hourly

Final compensation package will be determined by the work experience, education, and / or skill level of the applicant along with internal equity and alignment with geographic market data.