Dispatcher

Join Our Team of HVAC Service Pros Today

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

Job Summary

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

Job Duties

• Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
• Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at client's convenience as necessary
• Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians
• Strictly adheres to the "Dispatching for Profits Priority Service Schedule" to ensure the right Technician is sent to the right appointment
• Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
• Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues
• Enters equipment type and age information for systems into SuccessWare software system

Minimum Requirements

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!