Front Desk Associate/Manager in Training

Responsive recruiter

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Training & development

Who We Are:

Located in Carmel Valley, Scenthound is not your everyday dog grooming shop. We are a revolutionary concept focused on the dog's overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we'd love to hear from you!

Perks and Benefits:

• Direct career growth path to Management positions (Assistant General Manager/Manager) and additional options
• Competitive hourly base pay, plus tips; sales bonuses
• Total Compensation - $24-29/hr.
  • Base pay is $18 - $21 an hour. Can expect $6-8 additional per hour based on tips and commissions incentives.
  • Opportunity for base pay increase/raise after 3 months of employment, contingent on performance
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position:

The Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience in retail or restaurant
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Willingness to work directly with dogs and be certified as an Independent Scent Tech
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators - average ticket price and rebook ratio - through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
• Working directly with dogs and performing services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to practice proper dog safety and dog handling
• Ability to perform basic dog services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards

Compensation: $24.00 - $29.00 per hour