Senior Software Engineer

Senior Software Engineer

KeyBank is seeking a highly skilled Senior Software Engineer with deep expertise in Google Dialogflow or similar platforms, Voice Bot and Chatbot development, Google Cloud Platform (GCP), and Node.js to lead development initiatives for our Contact Center solutions. The ideal candidate will have strong technical leadership capabilities, hands-on experience in building scalable conversational AI applications, and a background in the finance industry.

Mobile, in office 2 days a week at 4910 Tiedeman Rd, Brooklyn, OH.

Essential Functions

• Lead the design, development, and deployment of voice and chat-based conversational agents using Google Dialogflow or similar platforms and GCP services.
• Architect and implement Node.js-based microservices for high-performance, secure, and scalable solutions.
• Build and optimize voice-enabled and chat-enabled AI solutions for customer interactions across multiple channels.
• Collaborate with cross-functional teams to integrate conversational AI into enterprise workflows.
• Drive best practices in coding, testing, and deployment for cloud-native applications.
• Mentor junior engineers and provide technical leadership across projects.
• Ensure compliance with security and regulatory standards in the financial services domain.

Education

Work Experience

Skills

Core Competencies

Physical Demands

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $68,000.00 - $103,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.