Case Manager (Bilingual)

Company Description

About NYPCC

New York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. With over 50 years of experience, we remain deeply committed to clinical excellence and meaningful care for the communities we serve.

In 2025, NYPCC was recognized by City & State as both a Top Place to Work and a Top Mental Health Care Provider in New York, and we are proud to hold Mental Health America’s Platinum Bell Seal. These honors reflect our mission-driven culture and our strong emphasis on employee well-being, professional growth, and lasting impact.

Why Work at NYPCC:

• We Pay Down Student Loans
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• Annual Rate Increases
• 403B Retirement Plan with Match!
• Continuing Education Opportunities Available
• Amazing Workplace Culture
• NYPCC Health and Wellness Events

Job Description

The position of Bilingual Case Manager requires a positive, motivated, compassionate, organized, and detail-oriented individual who is able to work well with a population with pervasive mental health issues. This a very fast-paced and detailed position that ensures that clients are eligible for services with our agency.

Responsibilities:

• Facilitate a high-volume mental health intake process by managing referrals, enforcing no-show policies, and scheduling intake appointments to ensure the efficient onboarding of new clients.
• Verify Medicaid eligibility to ensure that potential clients have proper medical coverage and meet NYPCC criteria for admission.
• Conduct an average of 40 to 45 daily interactions with new clients, demonstrating excellent interpersonal and communication skills to establish rapport and guide individuals through the intake process.
• Play a pivotal role in client and therapist matching following intake completion, including reassignment of caseloads during therapist transitions, leaves, or departures, ensuring seamless continuity of care within a dynamic and fast-paced organizational environment.
• Perform other duties as assigned by Supervisor.

Qualifications

• Bilingual; fluent in English and Spanish
• Associate degree in a related field
• 1 year of experience working in a social service or mental health setting is a plus
• 1 year of experience using an EHR system
• MUST have experience working in a very fast paced environment
• MUST be able to follow workflows and multi-task during the course of the day
• MUST be detailed oriented
• Exceptional customer service and communication skills
• Excellent organizational and time management skills
• Problem-solving skills is vital
• and the ability to multi-task with attention to detail
• Ability to work independently and as a team
• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
• Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
• Able to work well in a fast-paced environment
• Passionate about NYPCC’s mission and values

Additional Information

Salary: $21.00 - $23.00 per hour

Compensation commensurate with experience and qualifications.

NYPCC is an Equal Opportunity Employer