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Associate Analyst / Field Engineer
Associate Analyst / Field EngineerClearmind Technology, Inc. • Los Angeles, CA, US
Associate Analyst / Field Engineer

Associate Analyst / Field Engineer

Clearmind Technology, Inc. • Los Angeles, CA, US
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About Us :

  • We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate.
  • Because of recent growth, we require an experienced Systems Analyst / Project Engineer.

Title :

  • Associate Analyst / Field Engineer Department : - Engineering Reports to : - Service Desk Manager Description : - Looking for energetic, self-motivated individuals interested in being consistently challenged.
  • This position is perfect for engineers seeking exposure to new and exciting technologies. 60% of travel is required to visit client sites in Los Angeles and the surrounding areas.

    • Overall responsibilities :

  • On-site engineering support for client and internal projects - Desktop support and deployment Windows 11, Apple - Windows Server maintenance and build Windows 2022, Active Directory - Wireless network support and deployment Meraki, Cisco, Aruba - Email account maintenance Microsoft Online Services, Google Workspace - Endpoint Detection and Response SentinelOne - Backup Solarwinds MSP Backup, Veeam - Mobile device support Apple, Android - Documenting SOPs Key areas of responsibility : - Coordinating vendors for support, onsite maintenance, and installations. - Perform preventative maintenance on servers and workstations, including antivirus, Windows updates, memory, and storage checks. - Project engineering, including server build, network configuration, and network documentation - Remote and onsite support of desktop, project, and application-related issues. - Manage vendor accounts, e.g.
  • Verizon, AT&T, and Hardware vendors. - Assist the team in projects that include network installs, wireless implementations, and new builds.

    • Qualifications :

  • EXCELLENT communication and follow-up skills - BRILLIANT troubleshooting skills - 4+ years in the Information Technology field. - Preferably, experience in the hospitality industry. - Field support and remote support experience required. - Handles themselves professionally, as this will be a customer-facing role.

    • Terms of employment :

  • Full and part-time positions available -
  • Looking to start ASAP
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