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Director of Customer Experience
Director of Customer ExperienceVirtualVocations • Ann Arbor, Michigan, United States
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Director of Customer Experience

Director of Customer Experience

VirtualVocations • Ann Arbor, Michigan, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Director, Customer Experience.

Key Responsibilities

Contribute to the design of qualitative and quantitative research projects to understand business and customer needs

Synthesize research and analysis to uncover actionable insights and communicate findings to senior leadership

Collaborate with cross-functional teams to integrate insights into strategic planning and advocate for customer needs

Required Qualifications

Bachelor's Degree in a relevant field AND 10+ years of experience in related roles, or equivalent experience

Master's Degree in a relevant field AND 12+ years of experience, or a Bachelor's Degree with 15+ years of experience in related roles

Experience leveraging large data sets

Experience with automations and AI

Prior tech industry experience

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Director Of Customer Experience • Ann Arbor, Michigan, United States

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