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IT Support Specialist
IT Support SpecialistCFS • Bremen, IN, US
IT Support Specialist

IT Support Specialist

CFS • Bremen, IN, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

IT Support Specialist

Location : (Onsite) Bremen, IN

Salary : $65,000 - $75,000

Job Summary : We are seeking a motivated and knowledgeable IT Support Specialist to join our dynamic IT team. The ideal candidate will have a strong background in Office 365 support, troubleshooting, and the implementation of IT policies and procedures.

Key Responsibilities :

  • Provide first-line support for Office 365 applications, including troubleshooting issues and providing user training.
  • Respond to and resolve technical support requests related to hardware, software, and network issues.
  • Assist in the development, documentation, and implementation of IT policies and procedures to ensure efficient operations and compliance.
  • Support and maintain VOIP systems, including configuration, troubleshooting, and user training.
  • Monitor and maintain IT infrastructure, ensuring optimal performance and minimal downtime.
  • Collaborate with team members to identify and implement process improvements.
  • Maintain accurate records of support requests and resolutions in the ticketing system.
  • Stay current with industry trends and best practices to continually enhance IT support capabilities.

Qualifications :

  • Proven experience in IT support, preferably in a corporate environment.
  • Strong knowledge of Office 365, including administration and troubleshooting.
  • Experience with VOIP systems and related technologies.
  • Familiarity with IT policies and procedures development.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.

    • Nice to Have :

  • CompTIA A+, Network+, or Security+ certification.
  • Previous supervisory experience.
  • Experience with ticketing systems and remote support tools

    • Click here to apply online

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