Account Manager

Account Manager

Simpplr is the AI-powered platform that unifies the digital workplace bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology.

More than 1,000 leading organizations including AAA, the NHS, Penske, and Moderna trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital.

The Opportunity

Are you a driven and experienced sales professional passionate about cultivating key account relationships and driving revenue growth? Simpplr is seeking a dynamic Account Manager to join our team and help us expand our footprint within named customer accounts.

In this role, you will be instrumental in driving new product adoption and ensuring customer retention. You'll guide clients through complex sales cycles, deeply understanding their business objectives, developing strategic account plans, and ultimately driving revenue growth within your assigned portfolio.

We're looking for a seasoned salesperson who thrives in engaging in both business and technical conversations with C-level executives. You're comfortable navigating complex, multi-party sales, leading the process with a consultative approach. You're excited by the challenge of expanding our presence within existing accounts, forging strong executive relationships, uncovering expansion opportunities, and maximizing customer retention. If you're ready to make a significant impact, we want to hear from you!

Your Job Responsibilities

What you will be doing:

• Strategically manage and grow a portfolio of customer accounts, driving retention and expansion to achieve ARR growth targets.
• Deeply understand customer business goals, use cases, and success criteria to proactively identify growth opportunities.
• Develop a comprehensive understanding of the competitive landscape and industry trends to inform account strategies.
• Lead impactful business reviews and regular check-ins to ensure continuous alignment on value delivered and evolving customer needs, fostering long-term partnerships.
• Cultivate and maintain strong, trust-based relationships with key customer stakeholders and decision-makers, acting as a trusted advisor.
• Proactively identify and close upsell and cross-sell opportunities that align with customer objectives and enhance their success with Simpplr, including presenting and demonstrating product solutions effectively.
• Drive and negotiate renewals, ensuring smooth negotiations and timely execution.
• Collaborate closely with Customer Success and Professional Services teams to ensure seamless onboarding, successful adoption, and maximum value realization for customers.
• Act as a customer advocate, coordinating with Support and Product teams to resolve escalations efficiently and champion customer needs and feature requests.
• Maintain accurate and up-to-date account and opportunity records in Salesforce and related systems, tracking engagement, renewal forecasts, and growth pipelines.
• Prepare and present reports on account status for clients and internal stakeholders.
• Contribute valuable customer insights to internal teams, actively collaborating on strategic marketing plans and informing product development and customer experience strategies.
• Manage a sales pipeline and provide accurate forecasts for assigned accounts.

Your Skillset

What makes you a great fit for the team:

• Minimum of 5 years of direct sales or account management experience, with a strong preference for candidates from the technology/software industry.
• Demonstrated track record of consistently exceeding quota in SaaS sales, driving new product adoption, accelerating close rates, and generating growth within a portfolio.
• Highly adept at navigating complex, multi-party sales cycles involving various stakeholders, multiple lines of business, and intricate decision processes and criteria.
• Extensive experience selling SaaS and enterprise cloud applications, with a strong understanding of CRM, Salesforce, HR, intranet, collaboration, chat, or enterprise social platforms.
• Superior communication, presentation, and negotiation skills (both for internal and external clients), coupled with strong leadership qualities and a team-oriented business approach.
• Strong business acumen and strategic thinking abilities, with a proven capacity to understand complex client needs and translate them into actionable solutions.
• A customer-centric approach, with a passion for building long-term partnerships and ensuring client success and satisfaction.
• Exceptional problem-solving skills and adaptability in a fast-paced, evolving sales environment.

Our job titles may span more than one career level. The starting base pay for this role is between $120k - $180k. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity and benefits.

Simpplr is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

#LI-REMOTE

Simpplr's Hub-Hybrid-Remote Model:

At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.

• Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time.
• Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis.
• Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.