Guest Services

Job Description

Guest Services

Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone.

Responsibilities:

• Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating.
• Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable.
• Use reservation system and seating chart according to IPIC policies.
• Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
• Build a relationship that makes guests want to return.
• Use hospitable farewell techniques to say goodbye/thank you to every guest.
• Secure payments and process through the POS in a timely manner.
• If asked by Management, act as a peer mentor for new team member members.

Requirements

Experience & Qualifications:

• Previous experience is preferred or a minimum of 6 months experience in food service/hospitality/sales.
• Previous point of sale system experience is recommended.
• Ability to work collaboratively in a fast-paced work environment.
• Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service.
• Ability to work a variable schedule, including weekends, and shifts from morning through late night.
• Position will require frequent standing, bending/kneeling, lifting and carrying up to 50 lbs.

Team Member Incentives:

• Flexible Scheduling
• Free Telemedicine
• Dental and Vision
• Free Movie Tickets
• Food & Beverage Discounts at all locations
• Discounts through Life Mart and Tickets At Work
• Career growth potential - advancement opportunities
• Team Member Recognition Programs - earn rewards
• Movie Screenings