Implementation Project Manager

Implementation Project Manager

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

As an Implementation Project Manager, you will work with multiple functional departments at PayPal to onboard new partners on multiple products/solutions from planning to onboarding and final delivery (go-live). The candidate selected for this role must have a proven track record of having managed large collaborative efforts that have required creating and maintaining delivery plans, operating rhythms, and execution strategies. This is a hands-on role, with a high touch interaction of cross functional stakeholders. In addition, this role will involve interacting with the PayPal core product organizations on the alignment of delivery planning.

Essential Responsibilities:

• Oversee the implementation of specialized solutions for clients.
• Identify and address client needs and issues.
• Lead and manage client training sessions.
• Develop and maintain strong client relationships.
• Drive the adoption of technology products and solutions.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

The ideal candidate will be able to build strong relationships with internal key work partners and be able to build high caliber external professional relationships with our strategic external partners. In your role, you will aim to remove technical and operational friction, accelerate time-to-revenue, and position PayPal as the client's trusted long-term payments partner.

Excellent verbal and written communication skills are particularly important given the wide interactions that will be required for this role. The ideal candidate will have excellent relationship building, leadership, and team management skills. The ability to achieve results through others is essential to this role.

Responsibilities:

• Collaborating to create a successful end-to-end partner integration plan with our strategic partners.
• Serve as project lead from discovery to contract signature, development and integration testing through go-live, building rollout plans, leading merchants' developers and business teams through the integration milestones, and coordinating with internal Legal, Compliance, Engineering, Product, Risk and Servicing resources.
• Work independently and lead discussions with other cross-functional teams including Account Management, Sales/BD, Integration Engineers, Product Management, Legal, Information Security, Risk, Compliance and Operations teams.
• Ability to implement new services, processes, and manage the continuous improvement feedback loop.
• Clearly conveys information and ideas through various media to individuals or groups, helping them understand and influencing them to take action (includes scheduling and running project meetings with internal and external stakeholders and clearly outline notes and action items following those meetings).
• Ensure that the project deliverables are on time and at the required level of quality.
• Ability to "hold their own" in discussions with external partners and internal counterparts.
• Track record working effectively with others in a global organization, while managing strategic partner relationships.
• Strong executive presence and the ability to collaborate effectively with peer and Director Level teams in a dynamic and maturing business context.
• Ability to work through complex payments and technical concepts (without having to know API-level details) especially in the Vertical SaaS space.

Requirements:

• Experience: 5+ years' experience as a Project/Engagement Manager (in Professional Services is a plus)
• Education: Bachelor's Degree (OR Any equivalent combination of education and experience)
• Experience in global payment products and business solutions
• Exceptional communication and presentation skills
• Strong analytical and problem-solving skills
• Ability to successfully interact and dynamically adapt communication styles with all levels of client organizations, including C-level executives, middle management, finance and operations, technical/IT staff, and line personnel
• Knowledge of PowerPoint, Excel, Word, Outlook and Salesforce

PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

PayPal uses artificial intelligence (AI) technologies to help review and assess applications for this position. More information about our use of AI can be found at PayPal Candidate Privacy Statement.