Process Analyst

Process Analyst

Contract : 6 months

Location : 3x a week in Richmond, VA

We are seeking a highly motivated IT Operational Process Manager, who has proven experience with process and data management concepts, a strong technical and cyber / access management background, and familiarity with cyber security and access management. This role will be responsible for independently managing daily activities that support key control / operational processes and drive quality outcomes, as well as providing first-class support to end-users across the enterprise, while identifying, vetting, and implementing improvements that enhance efficiency, accuracy, and control outcomes without disrupting existing systems.

Key Responsibilities

• Independently manage recurring activities with flawless delivery, which drive quality and compliant outcomes for key control and operational processes, and ensure zero self-inflicted non-compliance issues, backed by the collection of defensible evidence.
• Leverage process management concepts (e.g. CTQs, SIPOCs, Swimlanes, RACIs, etc.) to drive clarity and understanding about how existing processes occur.
• Drive a well-managed agenda by ensuring job aids and procedures are current, and are completely and accurately maintained.
• Collect and maintain data related to the process, and leverage existing capabilities (e.g. Google Sheets, SQL, etc) to reduce manual effort and / or risks within the process, while creating meaningful transparency into the health of the process.
• Leverage an understanding of the existing process (i.e. how it's occurring), expectations of key stakeholders (i.e. how it should be occurring and why), and combine that with an understanding of supporting data and existing systems, to recommend improvements backed by data and process analysis for stakeholder acceptance.
• Contribute to audit related activities such as, but not limited to, process walk-throughs, evidence requests, etc.
• Provide first in class level 1 service to peer teams and internal end-users, to compliantly shepherd others through existing processes and influence effective outcomes. When needs arise, engage with level 2 and level 3 teams by clearly and accurately conveying existing situations, highlight impediments and where assistance is needed, and if appropriate, provide recommendations that are aligned to the key objectives of the process or intent of the supporting system.

Qualifications Required

Preferred

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview : Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses / books / seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.