Director of Operations

Job Description

Job Description

Salary : $70,000-$80,000

POSITION DESCRIPTION

Date 12-10-2025

Position / Title : Director of Operations

Status : Full-time

Department : Operations

Reports To : Chief Operating Officer

Job Summary :

The operations team is the heartbeat of the stores. This position is created to support the Executive Management Team to manage multiple units and associated team members, training, sales goals manage labor budgets, recruit and drive change and motivate the store team to success. This position is located inside of Minneapolis St.Paul International Airport where locations are open 365 days a year.

Job Duties & Responsibilities :

Drive sales in each store to meet or exceed sales goals as set by the COO

Be the customer service guru enact routine robust routine customer service training and set expectations for the team to ensure high mystery shop scores.

Oversee product lifecycle and help merchandising and warehouse team prioritize specific vendors, sets and product based on store sales and customer requests.

Ensure clear and direct communication between operations and store team regarding new policies and procedures.

Exemplify professional communication with team members, setting clear boundaries when it comes to discussing other team members, personal issues, etc..

Run operations as efficiently as possible while maximizing sales do more with less

Work with supportive management staff to ensure schedules are made and executed within the pre-determined labor budget.

Create and maintain a positive working environment, leading with humility and respect for all team members.

Maintain clear and direct communication with team members regarding expectations, disciplinary action, and scheduling.

Advocate for your team with respect to ensure all team members have the tools to succeed and meet sales goals.

Job Skills & Expertise

Excellent organizational and time management skills

Ability to learn quickly.

Must be analytical and be able to comprehend how multiple systems interact.

Efficient and fair management style

Strong communication skills.

Ability to work well within a team environment; demonstrating strong interpersonal skills.

Ability to work independently with direction from supervisor.

High sense of urgency and ability to manage multiple priorities.

Exhibits a high energy level as well as a positive attitude

Qualifications

2 years of experience in multi-unit management

1-2 years administrative experience

Intermediate level of expertise in Outlook, Word & Excel

Working Conditions : Airport environment

On the salesfloor

High interaction with customers, co-workers and airport / mall / corporate personnel

Physical Demands

While performing the duties of this job, the employee will be required to :

Walk, sit, bend, squat & stand for extended periods of time

Talk and hear

Grab, pull or bend items

Lift and / or carry up to 30 lbs.

Use computers for approximately 30% of time

Ability to jump in to cover stores when needed

Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. employment contract, implied or otherwise, other than as at will relationship. Airport Retail Group is an Equal Opportunity Employer