Technical Customer Support Professional

Customer Support Professional

Ready to be the crucial link that connects our customers to success in Field Systems?

What You Will Do

The primary responsibility of this role is to interact with customers and company representatives across various platforms, including telephone, email, text, chat, and social media. The focus is on delivering exceptional pre-sales and post-sales service. The individual will be instrumental in handling customer requests, processing returns, managing service exchanges, and ensuring up-to-date record-keeping. They will serve as a crucial liaison between customers and the company, ensuring smooth and efficient communication and transaction processes.

Employee Value Proposition (EVP)

This role offers a dynamic opportunity to be at the forefront of customer engagement, providing essential support that directly impacts customer satisfaction and company reputation. The individual will have the opportunity to develop strong communication and problem-solving skills, work with a variety of customer service technologies, and play a key role in refining customer service processes.

• Effective Management of Customer Interactions
• Accurate and Timely Documentation
• Enhancement of Service Information Accessibility
• Coordination and Scheduling of Field Service Calls
• Management of Return Credits and Pricing Information

What Skills & Experience You Should Bring

Compensation : Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and / or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range $45,898.00$58,512.00

Pay Rate Type Salary

Bonus Eligible? No

Commission Eligible? No

Benefits : Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply : Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline : Applications could be accepted until at least 30 days from the posting date.