Shift Supervisor, Facility Services
The Shift Supervisor, Facility Services is responsible for the day-to-day planning and executing of all housekeeping and / or conversion needs. They will complete assigned tasks by performing duties personally or through delegation to Housekeeping Attendants and Conversion Technicians. The Shift Supervisor, Facility Services will also be responsible for overseeing and leading staff to include coaching, performance feedback and disciplinary actions.
Essential Duties and Responsibilities
- Support management with the coordination of personnel and daily activities involved in the successful execution of department operations on a designated shift
- Participate in pre-shift meetings to facilitate team building, motivation, safety, training, company and event information sharing
- Proactively communicate with staff to assure a high morale and positive work environment
- Make recommendations to managers regarding performance recognition and rewards
- Assist shift manager with scheduling of Facility Services staff to ensure deployments are prepared and filled according to shift and event housekeeping and / or conversion needs
- Execute off-season summer projects and maintenance plans created by managers
- Participate and assists in training employees on housekeeping and / or conversion "best practices"
- Assure the health, safety and security of co-workers and guests by following and ensuring staff follow all operational and safety procedures, rules and OSHA standards
- Assist managers in the investigation, reporting and recordkeeping of all accidents, safety violations and employee disciplinary incidents
- Provide support with ongoing maintenance and care of all housekeeping and / or conversion equipment
- Responsible for maintenance of SDS sheets for all chemicals and products, ensuring they are up to date and in the correct locations
- Assist with inspection of building to ensure cleaning standards are maintained at a high level and building remains in a clean and safe state
- Support department inventory process, resource / supply tracking and recordkeeping
- Maintain effective working relationships with employees, contractors, guests and visitors
- Remain flexible and adjusts to situations and exhibits unconditional professionalism
- Perform other duties, as assigned
Supervisory & Management Responsibilities
Assist in the oversight and leadership of housekeeping and conversion staffAssist in the hiring, training, coaching and development of housekeeping and conversion staffAssist with performance appraisals, reporting on employee performance issues and administration of disciplinary actionGame / Event Responsibilities
Game / Event Night responsibilities : YesApproximate number of events worked per year : 150+Qualifications
High school diploma or GED requiredMinimum 1 year of experience supervising a large, diverse staff1 year of experience in a sports / entertainment venue preferredDemonstrated knowledge in the practice and procedures related to all areas of housekeeping and / or event set up, tear down and change oversPossesses a thorough understanding of the operational procedures, facility capabilities, industry terminology, event-related services and technical requirements for all the types of events anticipated at the facilityAbility to work independently, exercising judgment and initiativeEffective written and oral communication skillsExcellent time management and decision-making abilitiesExceptional attention to detailExperience using Windows and Microsoft applicationsAbility to multitask, meet tight deadlines and work well under pressureWorking Conditions
Ability to work efficiently and effectively in office and arena environment that can be exciting, loud and distractingThis is an onsite role; flexibility to work a minority of time remotely.Ability to work extended hours including late nights, holidays, and weekends as neededAbility to lift / carry / move up to 50lbsAbility to work in cold / hot indoor and outdoor temperaturesAbility to use hands and fingers on office and mobile technologyAbility to listen and speak on phone, in meetings, and in one-on-one conversationsAbility to commute to various venues throughout the Greater Tampa Bay AreaAbility to work in areas that can become crowded with equipment and / or peopleAbility to move comfortably throughout the arena with minimal accommodationsAbility to stand on feet for long periods of time, walk long distances and climb stairs.Ability to climb ladders, kneel, bend, stoop and squat without any physical movement restrictionAbility to work comfortably at high heights using man lifts, truss, ladders, and catwalksAbility to work comfortably around special effects including, but not limited to : haze, strobe lights, lasers, etc.