Web Chat AgentDixinUSA • Philadelphia, Pennsylvania
Web Chat Agent
DixinUSA • Philadelphia, Pennsylvania
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]High school diploma or equivalent 1+ year of experience in customer service, preferably in a web-based environment. Excellent typing and written communication skills. Ability to multitask, prioritize, and manage time effectively. Comfortable using chat platforms, CRM systems, and other digital tools. Remote or on-site positions available depending on company location. May require evening or weekend availability based on shift scheduling.
We are seeking a detail-oriented and customer-focused Web Chat Agent to join our support team. In this role, you will interact with customers through live chat on our website to provide information, resolve issues, and ensure a seamless online experience. The ideal candidate will have excellent written communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service.
Key Responsibilities :
- Respond promptly and professionally to customer inquiries via web chat.
- Assist customers with product information, order tracking, returns, and troubleshooting.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Accurately document customer interactions in the support system.
- Collaborate with other departments to resolve complex customer issues.
- Identify and report trends in customer inquiries or issues to improve service quality.
Qualifications :
Work Environment :
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