Human Services Supervisor Master's Degree

The Position

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This is a continuous filing exam. Next filing cut-offs are at 5 : 00 pm on :

1 / 24 / 24, 4 / 24 / 24, 7 / 24 / 24, 10 / 23 / 24

Under direction, the Human Services Supervisor Master's Degree supervises, assigns, reviews or coordinates the work of staff responsible for the provision of client social services, either through direct supervision of staff, or indirectly through program planning, administration and evaluation; ensures work quality and adherence to established policies and procedures; and performs the more complex tasks relative to the assigned area of responsibility.

Examples of Knowledge and Abilities

Knowledge of

• Principles and practices of supervision, discipline, leadership, mentoring, and training
• Team dynamics and team building
• Interviewing techniques, including crisis intervention methods
• Effective personnel practices including recognition, performance evaluation and progressive discipline
• Applicable federal, state, and local laws, rules, codes, regulations, and procedures governing the operation of public social services agencies in a variety of relevant program areas
• Rules and regulations governing eligibility and grant maintenance programs administered by the County
• The role of a public social service agency in the treatment plan
• Available community resources
• Casework practice and case management
• Principles of human behavior including people under physical, psychological and social stress
• Principles, techniques and methods of community and human services delivery programs
• Types of financial, medical and human services available to public assistance applicants
• The sources of information necessary to determine and verify the eligibility of applicants for, or recipients of, federal aid
• Principles of time management and project management
• Principles and techniques of program planning and evaluation
• Assessment, case management and treatment techniques for children, families, and individuals with a variety of social, psychological, physical and economic problems
• The functions and interrelationships of the various agencies comprising the criminal justice system
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
• English usage, spelling, grammar, and punctuation

Ability to

Employment Qualifications

Minimum Qualifications

Either :   1a. One year of full-time, paid experience at the supervisory or professional level performing social services delivery activities such as assessing client needs, determining appropriate actions and establishing case plans, monitoring client progress, maintaining case records, or making referrals to other resources, agencies, or services.

AND 1b. A Master's Degree from an accredited college or university in social work.

Or :   2a. One year of full-time, paid experience at the supervisory or professional level performing social services delivery activities such as assessing client needs, determining appropriate actions and establishing case plans, monitoring client progress, maintaining case records, or making referrals to other resources, agencies, or services. AND 2b. A Master's Degree in a program that meets the requirements necessary to satisfy the minimum education for a Marriage and Family Therapist or Licensed Professional Clinical Counselor license issued by the California Department of Consumer Affairs, Board of Behavioral Science Examiners.

Note : Part-time experience is converted to full-time on the basis of 173.6 hours = 21.7 days = 1 work month.

Note : The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note : If the minimum qualifications include an educational or certificate / license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here (Download PDF reader) or speak to someone in our office before the cut-off date listed in this notice.

General Qualifications

Background / Criminal History : The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license / registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

Driver's License : A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver license may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Child and Elder Abuse Reporting : Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting.

Physical Abilities : Some positions in this class may require the incumbent to be able to :

Working Conditions : Some positions in this class may require the incumbent to :

Probationary Period

The probationary period for this classification is six (6) months.