Talent.com
Customer Support Representative
Customer Support RepresentativeAutobooks • Detroit, MI, United States
[error_messages.no_longer_accepting]
Customer Support Representative

Customer Support Representative

Autobooks • Detroit, MI, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
The Role: Customer Support Representative

You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant and subject matter expert. You are very good at deep-dive troubleshooting (and enjoy it) while also relishing the 'people side': building relationships, representing our brand as our CEO would, and delivering outstanding customer service.

Having traits of a 'techie', 'detective', 'investigator', 'teacher', or 'counselor' will serve you well in critically thinking to identify and solve problems and gain callers' trust.

You genuinely love and/or enjoy talking with people - not simply tolerate them for the job. This includes whether they are thrilled or flustered. You can ask the right probing questions and take pride in meaningful one-on-one conversations, going beyond the transactional. You assist callers with questions about our product and processes. It is important that you can connect with a wide and varied range of small business owners in all industries and bank/credit union staff members from Teller to VP.

Future opportunities in our company include roles in Customer Success, Risk/Merchant Services, Account Management, Product Support, QA, IT, Engineering, Design, Copywriting, Marketing, Finance/Accounting, HR, and more!

The Responsibilities:
  • Develop a deep knowledge of the Autobooks software suite
  • Partner with customers to resolve issues through phone, email, and live chat
  • Troubleshoot low to medium complexity software issues that lack a previous known resolve; utilize discovery questions and process of elimination; identify potential solutions
  • Diagnose software issues and engage with our Product and Engineering teams using established processes
  • Answer routine how-to questions and help customers navigate a variety of use-cases
  • Complete tickets and administrative tasks with accuracy and care
  • Contribute to knowledge management documentation for external/internal customers
  • Ability to support and build rapport with Small Businesses of all sizes and types, as well as bank and credit union employees at all levels
  • Have a continuous improvement mindset
  • Ask probing questions to gain insights on customers' needs, and attempt to expand or retain their business where applicable
  • Aid other functional areas with tasks from technical or administrative work to outbound calling initiatives
The Requirements:
  • 3 days in the office (Downtown Detroit) , 2 days Remote
  • Thrive in fast-paced environment and are a organized self-starter
  • Ability to help customers with software or hardware - you are comfortable and proficient with technology.
  • Ability to use dual monitors (laptop + extra monitor), wireless headset/mouse and navigate multiple internal systems, with ninja like precision! You can navigate through many screens and tools with ease.
  • Strong verbal and written communication skills; wide vocabulary, spelling accuracy and WPM
  • Collaborative, fast-moving, and comfortable with change
  • Fast learner; applies prior learning to new situations
  • High levels of empathy, patience, and problem-solving abilities
The Benefits and Perks:
  • Flexible, entrepreneurial work environment
  • Open and fun workspace in downtown Detroit
  • Casual dress code
  • Healthcare-health insurance, dental and vision coverage, life insurance
  • 401k plan
  • Free parking
[job_alerts.create_a_job]

Customer Support Representative • Detroit, MI, United States

[internal_linking.similar_jobs]

Remote Technical Support Representative

TradeJobsWorkforce48306 Rochester Hills, MI, US
[filters.remote]
[job_card.full_time]

As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via pho...[internal_linking.show_more]

 • [job_card.promoted]

Support

Union Square Hospitality GroupDetroit, MI, United States
[job_card.full_time]

Union Square Hospitality Group (USHG), founded by celebrated restaurateur Danny Meyer, is bringing its award-winning approach to hospitality and people-first culture to Downtown Detroit in early 20...[internal_linking.show_more]

 • [job_card.promoted]

Customer Service Representative (Avis)- FT

Avis Budget GroupDetroit, Michigan, United States
[job_card.full_time] +1
[filters_job_card.quick_apply]

Customer Service Representative.Immediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join o...[internal_linking.show_more]

Store Support Desk Specialist

Dunham's SportsTroy, MI, United States
[job_card.full_time]

We are looking for a full-time.Store Help Desk Support Specialist.You will be an ideal candidate if you are confident in your ability to learn new tasks quickly and pay close attention to detail.Yo...[internal_linking.show_more]

 • [job_card.promoted]

Test Products from Home – $25-$45/hr + Freebies

OCPAGrosse Ile, Michigan, us
[job_card.part_time] +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...[internal_linking.show_more]

 • [job_card.promoted]

Remote Client Support Representative - Travel

Lees Dream VacationsDetroit, MI, USA
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey.In this fully remote role, you will serve as a key point of contact for travelers, p...[internal_linking.show_more]

Remote Client Support Representative - Travel

Cross Borders with AlexTroy, Michigan, United States
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey.In this fully remote role, you will serve as a key point of contact for travelers, p...[internal_linking.show_more]

Customer Service Representative

Private Duty StaffingDetroit, MI, us
[job_card.full_time]
[filters_job_card.quick_apply]

Have you lived or worked in the United States?.If you answered YES to at least one of the questions above, then this is the opportunity for you.We are looking for a Customer Service Representative ...[internal_linking.show_more]

Casino Tools Reviewer- work-from-home

ReeledgeGrosse Ile, Michigan, United States
[filters.remote]
[job_card.full_time]

Join our distributed team and help evaluate online platforms through interactive testing assignments.This is a flexible, remote opportunity with full training provided and no prior experience requi...[internal_linking.show_more]

 • [job_card.promoted]

Work from Home – Product Feedback Support - $25-$45 per hour

GLGrosse Ile, Michigan
[filters.remote]
[job_card.full_time]

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[internal_linking.show_more]

 • [job_card.promoted]

Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

OCPAGrosse Ile, Michigan, us
[filters.remote]
[job_card.part_time] +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...[internal_linking.show_more]

 • [job_card.promoted]

Alterations Customer Service Representative

David's Bridal, LLC.Madison Heights, MI, United States
[job_card.part_time]

Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply.At David's Bridal, we empower our customers and our employee...[internal_linking.show_more]

 • [job_card.promoted]

Customer Support Sales Representative

Fraza / Vitan EquipmentRochester Hills, MI, US
[job_card.full_time]
[filters_job_card.quick_apply]

About the Role We are seeking a Customer Support Sales Representative “CSR” to drive sales growth and deliver exceptional service.This role is ideal for a results-driven professional with a passion...[internal_linking.show_more]

Travel Customer Support Specialist

Kopp TravelsDetroit, Michigan, United States
[filters.remote]
[job_card.part_time]
[filters_job_card.quick_apply]

Travel Customer Support Specialist.This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.Respond promptly ...[internal_linking.show_more]

Sales Representative

Parson Adhesives, Inc.Rochester Hills, MI, United States
[job_card.full_time]

The candidate for this position must have some sort of chemical industry back ground especially sales experience in Paint, Coating and Adhesives.By using a consultative approach to selling, this pe...[internal_linking.show_more]

 • [job_card.promoted]

Field Support Representative I, II, III

Canon U.S.A., Inc.Detroit, Michigan, United States
[job_card.full_time]

Field Support Representative I, II, III.Position Type (Portal Searching).Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provi...[internal_linking.show_more]

 • [job_card.promoted]

Travel Customer Support Specialist

Tellez TravelsDetroit, Michigan, United States
[filters.remote]
[job_card.part_time]
[filters_job_card.quick_apply]

Travel Customer Support Specialist.This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.Respond promptly ...[internal_linking.show_more]

Casino Tools Reviewer

ReeledgeGrosse Ile, Michigan, United States
[job_card.full_time]

Join our distributed team and help evaluate online platforms through interactive testing assignments.This is a flexible, remote opportunity with full training provided and no prior experience requi...[internal_linking.show_more]