Claims Business Analyst

Operations

Responsibilities:

Review and perform transactions to ensure accuracy of transaction and system processing.

Provide timely documented feedback on issues identified at the processor and/or system level and execute escalation procedures if applicable.

Ability to assess regulations and required controls and incorporating what is required into the specifications and/or documentation.

Identify process improvements and develop workflow and/or system recommendations.

Support assigned projects, maintain appropriate documentation at a task level, monitor deadlines and serve as a SME when appropriate.

Evaluate all new modified processes and procedures to verify that the new changes are functioning as intended.

Education/Experience:

Requires a bachelor's degree or equivalent work-related experience.

3-5 years of experience in the field or in a related area.

Skills/Knowledge/Abilities:

Knowledge of applications, process flows, regulatory or performance impacts to ensure compliance across operational disciplines. Including standard concepts, practices and procedures.

Ability to compile detailed application data requirements for reporting and data mining to support business needs.

Skilled in trend analysis and proficient in communicating as a liaison with business partners on findings and recommendations focused on minimizing impacts to other areas and the customer.

Strong written and verbal communication skills.

Maintain flexibility in a team environment and identify process improvement opportunities and define system impacts that may result.

Minimum three (3) or more years of application and business process or transaction processing experience.

Utilizes time management and limited experience and judgment to plan and accomplish goals.

Ability to perform a variety of tasks both transactional and non-transactional.