Telecom Field Technician

TELECOM FIELD TECHNICIAN

Department: Field Services

Reports To: Director of ISP/Field Operations

Position Summary

The Telecom Field Technician will be based out of our Colorado market and will be responsible for providing on-site client installation, repairs, and maintenance of their equipment.

This position requires the individual to be prompt and reliable, have superior support skills and excellent communication. They should possess a demonstrated history of achieving high levels of client satisfaction and is motivated to provide superior service.

Responsibilities

• Responsible for all network field activity on Vero Broadband network.
• Install and test new customer services in residential or business locations.
• Fiber splicing
• Troubleshoot and resolve network outages and issues.
• Preform job responsibilities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather)
• Climb and work at elevations (e.g., from ladders, lift trucks) exceeding 18 feet.
• Read and interpret Network Diagrams and/or detailed instructions.
• Operate a company vehicle in accordance with safe driving practices.
• Work with Engineering, Technical Support, and Service Delivery to complete installations and service calls.
• Provide excellent customer service.

CORE COMPETENCIES
There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation.

Required Qualifications

• Experience with installing & handling various fiber optic cable types including single mode & multimode.
• Willingness to work in confined spaces, if necessary.
• Keen attention to detail and adherence to established standards.
• Powerful sense of accountability for safety, quality, and productivity
• Openness and availability to work flexible long hours, based on project requirements.
• Able to lift up to 50lbs and can carry a ladder.
• Must have a valid driver’s license with a clean driving record

Preferred Qualifications

• Two (2) years Fiber Optic and Cat6 Cable Installation
• Experience configuring wireless equipment such as Ubiquiti, Cambium and Nokia.

Job Details and Physical Requirements

• This role requires extensive travel with the ability to travel to various locations to perform job duties. Travel schedules may be predictable or variable depending on the needs of the project and may take short trips, longer trips, or extended stays depending on the needs of the project. A company vehicle is provided.
• Must be authorized to work in the United States.
• Must be able to pass a background check and MVR screen.
• This is a nonexempt position.
• This is a full-time position.
• This is a staff position.
• This position is located in our Colorado market.
• The schedule for this position is variable and may require night or weekend availability as needed to fulfill the core duties of the role.
• This position requires the ability to work outdoors in various extreme weather conditions, such as extreme heat or cold, rain or snow.
• This position requires the ability to stand, walk, and climb on uneven surfaces and ladders for extended periods of time.
• This position requires the ability to lift and carry heavy equipment or materials, up to 50 lbs.
• This position requires the ability to operate heavy machinery, such as forklifts, aerial lifts, and telehandlers.
• This position requires the ability to wear personal protective equipment, such as hard hats, safety glasses and steel-toed boots.
• This position requires the ability to crouch and stand in undefined positions in narrow spaces to operate machinery or manufacturing machines.

COMPENSATION & BENEFITS

• Paid Life Insurance, medical plans, PTO, holidays.
• Dental and vision options.
• 401(k) with match.

ABOUT VERO
Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.

NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov

This position requires the ability to pass a standard background check upon offer of position.

At least 2 professional references are required.
Pre-Employment Screening Requirement for this Safety Sensitive Role

At Vero Networks, our commitment to a safe, healthy, and productive work environment is paramount. All offers of employment are contingent upon candidates successfully completing a pre-employment drug screen in compliance with our company policy.

Drug Screen Requirement Details:

As a part of the hiring process for this position, you will be required to:

1. Accept a Conditional Offer of Employment.
2. Successfully Pass a Post-Offer, Pre-Employment Drug Test before your official start date.

This requirement is strictly administered under the guidelines of the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace, free from the effects of substance abuse, as outlined in our commitment to safety.

Important Policy Notes:

• Substances Tested: The screening will test for a range of substances and their metabolites, including (but not limited to) Amphetamines, Cocaine, Opiates, and PCP. Marijuana (THC) is not tested in pre-employment screens.
• Safety-Sensitive Roles: This requirement applies to all applicants seeking employment. If this role is defined as Safety-Sensitive (involving risk of injury or harm to the general public), be aware that subsequent Random Testing and Post-Accident Testing will be conditions of continued employment. Marijuana (THC) is tested in Post-Accident and Random Testing.

Failure to pass the required drug screen or refusal to comply with testing procedures will result in the offer of employment being rescinded. We encourage all applicants to review the full policy upon request for a complete understanding of our standards.

CORE COMPETENCY DEFINITIONS
Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization.
Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.
Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

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